Administration Assistant / Customer Service

Service Center Administration Assistant / Customer Service

Overview

We are seeking a dynamic and organized Administration Assistant / Customer Service professional to join True Fix Warranty an automotive repair and warranty service center. This role offers an exciting opportunity to support daily service operations while delivering exceptional customer support.

You will be the main point of contact for clients via phone and email, manage administrative tasks efficiently, and ensure smooth communication across departments. Your proactive approach and strong organizational skills will contribute significantly to our team’s success.

Schedule

• Monday through Friday, 8:00 AM to 5:00 PM.

Responsibilities

• Schedule and manage service appointments for vehicle repairs and maintenance.
• Contact customers directly to provide clear, timely updates on the repair status of their vehicle.
• Assist with service paperwork, repair orders, and warranty claim tracking.
• Manage all customer interactions professionally through phone calls and emails.
• Answer multi-line phone systems promptly, directing calls accurately and providing excellent phone etiquette.
• Provide exceptional customer support by addressing inquiries, offering clear information, and resolving issues promptly.
• Handle occasional difficult or escalated customer situations with patience, empathy, and professionalism.
• Perform data entry, maintain filing systems, and ensure all service records are accurate and up-to-date.
• Assist with office management tasks such as supply ordering, organizing digital files, and maintaining an efficient workspace.

Qualifications

• Proven office experience with strong clerical and administrative skills.
• Familiarity with automotive repair terms, service scheduling, or warranty processes is a big plus.
• Strong problem-solving skills and the ability to stay calm and helpful during challenging customer conversations.
• Excellent written and verbal communication skills for phone and email support.
• Strong ability to explain vehicle status details to customers clearly over the phone.
• Exceptional phone etiquette and customer service skills to create positive interactions with service center clients.
• Computer literacy with proficiency in Microsoft Office (Word, Excel) and Google Workspace applications.
• Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
• Demonstrated data entry accuracy along with proofreading skills to ensure error-free documentation.
• Familiarity with multi-line phone systems, filing procedures, and general office management practices.
• Bilingual abilities are a plus to assist diverse client needs effectively.

Join us in a role that combines vibrant customer engagement with vital administrative support! We value energetic individuals who thrive on organization, communication, and delivering outstanding service every day. This paid position offers an engaging environment where your skills will make a real difference in our daily operations!

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you comfortable handling high-volume phone calls and emails daily?
• Are you proficient in Microsoft Office and/or Google Workspace?

Experience:

• Administration Assistant or Office Assistant: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person