Administration Manager - GP Practice (Clapham Junction)

Overview

Are you a dynamic leader ready for a new challenge in healthcare management? Passionate about delivering exceptional patient care and leading high-performing teams? Join us at Practice Plus as an Administration/Operations Manager at The Junction Health Centre, working full-time (37.5 hours/week) on a permanent basis.

About the Role Were looking for a proactive, forward-thinking Operations Manager to play a pivotal role in driving operational excellence and team development. You'll lead the Administration and Reception teams, act as a key liaison within the wider primary care team, and support both clinical and service management functions. Your leadership will help shape an outstanding patient experience and efficient day-to-day operations.

If you are a Deputy Practice Manager, Senior Receptionist or Administration Manager currently, then we want to hear from you.

Main duties of the job

• Lead, motivate, and develop the non-clinical team through regular 1-to-1s, performance reviews, and tailored development plans.
• Provide ongoing coaching and foster a culture of continuous improvement.
• Manage and resolve patient complaints professionally and promptly.
• Oversee daily administrative operations, ensuring compliance with Practice Plus policies and healthcare regulations.
• Act as a point of escalation for complex administrative and reception issues.
• Support the Service Manager and clinical team in service planning and quality improvement initiatives.
• Take ownership of health and safety within the practice.

About us

Who Were Looking For:

• Proven people management experience with direct line management responsibility, ideally in a healthcare or GP setting.
• Strong track record in team leadership, development, and performance management.
• Skilled in handling complaints with sensitivity and professionalism.
• Solid understanding of healthcare governance, quality assurance, and operational procedures.
• Excellent communication, interpersonal, and organisational skills.
• Ability to work independently, manage competing priorities, and thrive under pressure.

Why Join Practice Plus? Were passionate about accessible, high-quality healthcare-whether NHS or private. Our diverse services range from surgery and diagnostics to urgent care, delivered across the country. Join a forward-thinking organisation committed to innovation and improving patient wellbeing.

Additional Information: Offers are subject to satisfactory references and a DBS check.

Job responsibilities GP Practice Experience Essential

Selected candidate will have GP practice experience and the ability to lead in a healthcare environment that focuses on patient care and operational efficiency.

Person Specification Qualifications

• Proven qualifications aligned with healthcare administration and management (as per job description).
• Relevant certifications or degree in healthcare administration, management, or equivalent experience.

Experience

• Experience in healthcare administration or GP practice management.

Additional Criteria

• Eligibility to work in the specified location.
• DBS check clearance as part of the recruitment process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,000 a year