Administration Officer

Job Summary:

We are looking for a proactive and organized Administration Officer to manage administrative complaints and ensure smooth coordination between branches, service centers, vendors, and internal teams.

Qualification & Experience:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 1–3 years of experience in administration, coordination, or related roles.
• Strong organizational and record-keeping skills.
• Excellent communication and follow-up abilities.

Key Responsibilities:

• Receive administrative complaints from branches, service centers, and departments.
• Log complaints in the complaint management system/register with complete details.
• Assign complaints to relevant vendors or internal teams for resolution.
• Track complaint status and follow up to ensure timely closure as per SLA.
• Coordinate with vendors for rectification of issues related to electrical, UPS, generator, solar systems, and housekeeping services.
• Liaise with branch/service center staff to confirm complaint resolution and satisfaction.
• Maintain proper records of complaints, actions taken, and closure confirmations.
• Keep updated complaint trackers (open, closed, pending, overdue).
• File supporting documents such as emails, job cards, invoices, and service reports.