Administrative and Program Support Assistant (Part-Time, Temporary)

Department: Enrollment Management

Location: Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds.

This is a temporary part-time, non-unit position with no benefits. The Student Administrative & Program Support Assistant provides comprehensive administrative, student services, and program support for MassBay Community College’s Corporate Partnerships and Community Education programs. This role serves as a primary point of contact for students, instructors, and community members, helping to ensure smooth daily operations, exceptional customer service, and a welcoming learning environment. The position offers valuable experience in business operations, customer service, marketing, event coordination, and student success initiatives. The role is ideal for a business student seeking practical experience in organizational operations, customer relations, marketing, and program administration while contributing to student success and community engagement initiatives.

Key Responsibilities and Duties:

Student & Customer Support

Serve as the first point of contact at the front desk, assisting students, visitors, and community members with inquiries regarding programs, courses, registration, and services;

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Provide information and guidance on course offerings, schedules, enrollment processes, and student resources;

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Support student success by addressing questions and connecting students with appropriate college resources and staff;

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Assist students with registration and enrollment activities;

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Administrative & Operational Support;

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Process course registrations and payments through CourseStorm;

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Prepare and maintain student records, registration documentation, and program files;

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Create certificates of completion for program participants;

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Complete and process SNAP-related forms and supporting documentation as needed;

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Make copies, prepare instructional materials, and provide general office support;

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Monitor and maintain inventory of office supplies, program materials, and student refreshments;

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Organize and restock supplies to ensure efficient office operations;

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Program & Instructor Support

Support classroom instructors by assisting with student-related concerns and administrative needs;

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Help foster a positive, inclusive, and community-focused learning environment;

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Work closely with the Corporate Partnerships Data Administrator to support operational and data management needs;

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Marketing & Outreach

Design and create flyers, promotional materials, and communications to market courses and programs;

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Assist with student recruitment efforts and outreach initiatives;

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Support social media, email campaigns, and other marketing activities as assigned;

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Events & Community Engagement

Assist with planning, organizing, and supporting career fairs, workforce development events, student celebrations, and community engagement activities;

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Help coordinate event logistics, registration, setup, and participant support;

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Contribute to creating a welcoming and engaging atmosphere for students and community partners;

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Collaboration & Special Projects

Collaborate with the Executive Director and Director to support student success initiatives, recruitment efforts, and registration activities;

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Work effectively with faculty, staff, students, and community to achieve program goals;

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Perform other duties and special projects as assigned.

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This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Required Qualifications:

Associates Degree in Business, Communication or Marketing;

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Strong customer service and interpersonal skills;

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Excellent verbal and written communication abilities in English and Spanish or Portuguese;

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Strong organizational skills and attention to detail;

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Ability to manage multiple tasks and prioritize responsibilities effectively;

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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);

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Experience with data entry, registration systems, or CRM platforms is a plus;

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Ability to work independently and collaboratively in a team environment;

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Professional, friendly, and student-centered approach;

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Customer service and student support;

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Event planning and coordination;

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Experience in marketing and communication;

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Coordinate workforce development and community engagement activities;

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• Support data management and reporting functions.

Preferred Qualifications:

Sensitivity and commitment to the goals of Affirmative Action;

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Experience working in a community college or similar environment;

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Demonstrated commitment to working with students in need;

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Business Administration experience and interest;

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Experience working with Marketing;

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Program Support Experience.

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Additional Information:

Salary Range: $27 - $28 per hour

Classification: Part-time, Non-Unit

Source of Funding: Local Trust

To Apply: Please include a letter of interest and resume with your online application.

Deadline: July 15th, 2026, or after that until filled.

Staff

This is a grant funded position, and position is contingent on funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.