Administrative Assistant

We are seeking a warm, organized, and adaptable Administrative Assistant to join our dedicated mental health practice. As the first point of contact for our clients, you will play a crucial role in creating a safe, welcoming, and supportive environment.

Key Responsibilities

Client Reception: Greet clients warmly, manage the check-in/check-out process, and ensure a calm, inviting waiting room atmosphere.

Scheduling & Communication: Manage appointment calendars, answer phone calls, respond to emails, and handle client inquiries with utmost confidentiality.

Pharmacy & Medication Support: Act as a liaison between our providers, clients, and pharmacies. Assist with prescription refill requests and communicate basic medication-related inquiries.

Insurance & Prior Authorizations: Complete and track insurance prior authorizations for medications and treatments to ensure clients receive uninterrupted care.

Administrative Support: Maintain accurate electronic health records (EHR), collect co-pays, process billing information, and manage daily office tasks.

What We Are Looking For

To thrive in this role, you should possess a unique blend of administrative efficiency and genuine empathy.

Required Skills & Qualifications

Patience and Kindness: A naturally compassionate demeanor with the ability to interact gently and non-judgmentally with individuals who may be experiencing distress.

Master Multitasker: The ability to shift gears easily, prioritizing tasks on the fly without losing your attention to detail.

Calm Under Pressure: This environment can occasionally become fast-paced or emotionally charged; we need someone who is not easily overwhelmed.

Strong Organizational Skills: Exceptional ability to manage files, schedules, and follow-up tasks efficiently.

Proficient Computer Skills: Comfortable learning new software, navigating Electronic Health Records (EHR) systems, and utilizing standard office programs (Word, Excel, email).

Highly Preferred Qualifications

Medical/Pharmacy Literacy: Previous experience with or a solid understanding of common medications and working directly with pharmacies.

Prior Authorization Experience: Familiarity with the insurance authorization process in a medical or mental health setting is a massive plus.

What We Offer

Impact: A meaningful role where your daily interactions directly contribute to our clients' healing and well-being.

Culture: A supportive, collaborative, and communicative team environment.

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Work Location: In person