Administrative Assistant

Position Overview

Rooted Pathways Counseling & Consulting is seeking a warm, organized, and dependable Administrative Assistant to support the daily operations of our practice. This role is often the first point of contact for our clients, so we are looking for someone who can create a welcoming, calm, and professional environment while also keeping behind-the-scenes tasks running smoothly.

Key Responsibilities

Client Experience & Front Desk Support

• Greet clients in a friendly and professional manner
• Assist with client check-in for appointments
• Maintain a welcoming, safe, and confidential office environment
• Support smooth communication between clients and clinicians

Administrative Support

• Answer phone calls and respond to emails in a timely, professional manner
• Assist with scheduling and general office coordination as needed
• Help maintain accurate client records and documentation systems

Billing & Paperwork Assistance

• Support the Practice Manager and Clinical Supervisor with administrative paperwork
• Help track and organize documentation as needed

Office Operations

• Perform light housekeeping tasks to maintain a clean and comfortable space
• Monitor and track office supply inventory
• Restock supplies and notify leadership when items need to be ordered

Team Support

• Provide general administrative support to the Practice Manager and Clinical Supervisor
• Assist with special projects and day-to-day operational needs

Qualifications

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and professionalism at all times
• Comfortable with basic computer systems (email, scheduling platforms, etc.)
• Ability to multitask and adapt in a fast-paced environment
• Previous administrative or front desk experience preferred, but not required

Preferred Qualities

• Warm, welcoming presence with a client-centered mindset
• Detail-oriented and proactive
• Ability to work independently while also supporting a team
• Interest in mental health or healthcare settings is a plus

Work Environment

Rooted Pathways is a culturally rooted counseling practice committed to creating a supportive and inclusive environment for both clients and staff. This role plays an important part in helping clients feel safe, seen, and supported from the moment they walk through our doors.

Pay: From $15.00 per hour

Work Location: In person