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Rutgers University

Administrative Assistant

Position Details

Position Information

Recruitment/Posting Title

Job Category

URA-AFT Administrative

Department

School Communicatn & Info Sci

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

Posting Summary

Rutgers, The State University of New Jersey is seeking an Administrative Assistant for the Office of Student Services in the School of Communication and Information. This position reports to the Assistant Dean for Student Services.

Among the key duties of the position are the following:

Works closely with the Student Services staff team and academic program directors and faculty to create a welcome environment within the department.
Works as the initial primary contact for students for the Student Services office.
Manages the student services administrative transactions.
Oversees the student services facility.
Maintains office supplies.
Receives and processes student records and documentation.
Processes administrative documents and services such as academic transcripts, certifications, room reservations for special events, and procurement and expense transactions for student services.
Communicates daily with students, faculty, and staff to answer questions via phone, in-person, and email regarding SC&I operations, policies, and procedures.

FLSA

Nonexempt

Grade

Salary Details

$52,602.48 -$64,789.48 -$76,975.48

Minimum Salary

52602.480

Mid Range Salary

64788.980

Maximum Salary

76975.480

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs

Position Status

Full Time

Working Hours

37.5

Standard Hours

37.50

Daily Work Shift

Day

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description

URA-AFT Administrative

Payroll Designation

PeopleSoft

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

ABP

Qualifications

Minimum Education and Experience

Bachelor’s degree in communication, education, psychology, or a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of student services office administration, organization, coordination, and facilitation.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Proficiency with office software applications, including word processing, spreadsheets, online searching, email, and fluency with learning new software applications.
Competence in creating, implementing, and maintaining effective and efficient system of managing electronic and hardcopy filing.
Outstanding customer service skills and a highly positive attitude.
Ability to have a strong service orientation and interact effectively with students, faculty, staff, alumni, and parents.

Preferred Qualifications

Demonstrated knowledge and understanding of academic advising, student support services, and student development.
Ability to be highly-organized with demonstrated ability to multi-task in fast-paced environment.
Experience with customer relationship management software.

Equipment Utilized

Desktop and laptop computers.
MS Office suite and other standard office software.
University systems including IMS, Cornerstone, course scheduling, and Marketplace.
Cloud computing programs such as Salesforce.com.
Online learning management systems such as Canvas, and Sakai.
Webconferencing programs such as Zoom, Adobe Connect Pro, and WebEx.
Collaborative documents and programs such as wikis, GoogleDocs, MindManager/MindJet, and MS Project.
Social software and media such as Constant Contact, Facebook, Twitter, Ning, and Linkedln.
Webdesign and maintenance software such as Drupal, WordPress, Dreamweaver, and CamStudio.
Standard office equipment such as desktop computers, copiers, printers.

Physical Demands and Work Environment

Must be able to lift items up to 25 lbs.
Must be able to participate in room set up for events including moving tables and chairs.

Special Conditions

Posting Details

Posting Number

26ST0690

Posting Open Date

04/13/2026

Special Instructions to Applicants

Regional Campus

Rutgers University-New Brunswick

Home Location Campus

College Ave (RU-New Brunswick)

City

New Brunswick

State

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor's degree in communication, education, psychology, or a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of student services office administration, organization, coordination, and facilitation?
- Yes
- No

* Are you currently a member of URA-AFT?
- Yes
- No

Applicant Documents

Required Documents

Resume/CV

Cover Letter/Letter of Application

List of Professional References (contact Info)

Optional Documents

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