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Administrative Assistant
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Job Summary
As a key staff contributor, the Administrative Assistant delivers direct services to students, faculty, and staff, fostering a collaborative approach across the department, division, and university community. This position also promotes disability awareness, provides technical and educational assistance, and advises on universal design for learning principles to ensure effective accommodations and equal access for students with disabilities.
Success in this role requires a high degree of confidentiality, autonomy, discretion, adaptability, strong communication skills, and the ability to prioritize tasks in a fast-paced environment. A strong commitment to student support, problem-solving, and customer service is essential.
Who We Are
The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.
The work in Student Life supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills, and find help if they need it. Many departments provide involvement opportunities, educational resources, and support services to help students find their community and build lifelong skills. Student Life also offers comprehensive Health & Well-being services, providing medical care, mental health support and wellness programs to help students thrive physically and emotionally. Student Life also has shared services departments that support the work and staff of our student-facing areas, including areas like center for assessment, insight and research, business services, finance, employee experience, communication and marketing and technology solutions.
With over 1,100 staff members in the Division, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.
Disability Services is dedicated to providing students with disabilities an equal opportunity to participate in university programs, courses, and activities through reasonable accommodations and services. Our office is here to support students, staff, and faculty with accommodation requests, implementation, guidance, and general information.
What Your Key Responsibilities Will Be
- Serve as the primary point of contact for DS & STC, providing a welcoming, inclusive, and supportive environment.
- Answer phone calls, direct inquiries, schedule appointments, and update staff calendars.
- Greet and check in students, parents, faculty, and staff, ensuring high-quality, confidential customer service.
- Inform students about DS/STC services, assist with scheduling, and respond to inquiries.
- Monitor voicemails and follow up with appropriate responses.
- De-escalate tense or confrontational situations through active listening and effective communication.
- Collaborate with DS/STC staff to support workflow and assist Access/Testing Coordinators.
- Provide scheduling assistance to the Student Testing Center during peak periods.
- Manage daily office closure procedures, including transferring communication systems to voicemail.
- Train DS/STC staff on front desk operations, including appointment scheduling and call management.
- Provide cross-coverage support to the Student Testing Center as needed.
- Refer students to appropriate campus and community resources.
- Process and upload student documents (e.g., medical records, accommodation forms) into the data management system.
- Maintain daily walk-in procedures, including document intake, scanning, and record retention.
- Collaborate with DS/STC Leadership to promote programming and initiatives.
- Serve as the primary administrative liaison for campus referrals.
- Partner with DS/STC Leadership Team to resolve emerging issues and support department initiatives.
- Represent Disability Services on campus-wide committees and working groups.
- Assist with accommodation implementation processes during peak times.
What You Should Know
What We Can Offer
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be Statements
What We Require
- 2 years of work experience in an administrative, operations, or customer service role.
- A combination of related education and/or relevant experience in an occupation related to the work assigned, equal to 2 years.
What You Will Need
- Strong verbal and written communication skills, including the ability to engage with diverse student, faculty, and staff populations.
- Exceptional customer service skills with a focus on creating an inclusive and supportive environment.
- High level of organization, dependability, and ability to manage multiple priorities.
- Proficiency in Microsoft Office and Google applications, including SharePoint, Excel, Word, and Outlook.
- Knowledge of confidentiality standards and handling sensitive information in a higher education setting.
- Experience with electronic medical records or accommodation data management systems.
- Strong problem-solving skills and ability to remain calm under pressure.
- Ability to utilize de-escalation techniques to effectively manage and resolve elevated or complex situations while maintaining a supportive and solutions-focused approach.
What We Would Like You to Have
- Associate's or Bachelor's degree in social sciences, business, computer science, or a related field.
- 1+ year of customer service experience, preferably in a high-traffic professional setting.
- Experience working with students with disabilities in a higher education setting.
- Experience in policy development and office procedure creation.
Special Instructions
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
Please apply by April 23, 2026 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu
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