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Administrative Assistant CCS - Banquets - Full Time (Horseshoe LV)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

This position provides administrative operations support to the Convention Services Department. Actively resolves customer inquiries as well as internal department inquiries or questions in a professional manner. Assists with the daily activities of the Convention Services Managers and Directors.

HOW YOU WILL CREATE THE EXTRAORDINARY

  • Answers incoming phone calls. Greets persons calling in person or by phone in a professional manner. Uses tact and discretion in screening calls, scheduling appointments, providing information and referring callers to appropriate departments or employees.
  • Preparation and Distribution of correspondence to Groups to include but not limited to: Welcome, Introduction Letter, Resume Work Sheets, Thank You Letters, etc. as requested by managers.
  • Completion of request forms to include but not limited to: diamond card request forms, amenity requests, limo orders, key requests and other department orders requested by the Services Team. Ensure follow-up of these department requests 3 days prior to group arrival.
  • Generation of Group Resumes at least 14 days prior to group arrival. Ensures the Resumes get distributed at least 2 weeks prior to group arrival. Ensuring prior to manager approval that all information is accounted for and accurate. Resume should be grammatically correct and organized in a professional manner.
  • Creates and maintains group files to include turnover, quick reference guide, necessary dividers
    and labels as requested by the specific manager in an organized manner.
  • Update the Master BEO files with new/revised BEO’s as they are distributed.
  • Orchestrate all Group Pre-Cons to include: calendar invites, managing the attendance list, setting up the precon with appropriate tent cards in the correct places and ensuring the BEO is created and distributed to the proper departments.
  • Produce and distribute weekly reports such as: Daily & Weekly Schedule, Change Log, Delphi, Reports and others as requested by the Services Team. Ensuring that all reports are inclusive of all necessary information provided by each manager.
  • Taking appropriate lead information and distributing to the appropriate sales team and following up to insure client contact
  • Orders and maintains stock of department’s office supplies and collateral as needed using appropriate systems, staying within Department’s budget. Additionally, ensuring bottled water and site visit supplies are readily available at all times.
  • Responsible for Office equipment maintenance to include printer ink, toner and paper ordered in a timely manner.
  • Responsible for General Office Appearance, files stored appropriately, supply cabinets/closets kept organized in a neat and professional manner.
  • Assists clients and internal/external guests as required in a professional manner.
  • Assists CSM’s with in-house meeting requests and completion of BEO’s
  • Participates in special projects as requested by the Directors of Catering, Conventions & Events and Senior Managers.

WHAT YOU WILL NEED

  • Software Proficiencies to include Microsoft Outlook, Excel, PowerPoint
  • Strong Verbal and Written Communication Skills.
  • Strong Organizational skills
  • Customer Service Oriented
  • Ability to manage time in a fast paced working environment
  • Experience in catering not required but preferred

ABOUT US

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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