Administrative Assistant, Claims

Job Title: Administrative Assistant, Claims

Location: Irving/Austin, TX

Reporting to: Supervisor, Claims Administration and FNOL

About Hippo:

Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We'll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home.

About This Role:

Hippo is seeking a detail-oriented Administrative Assistant, Claims to join our team and provide vital administrative and operational support in a fast-paced environment. In this role, you'll handle daily tasks, projects, and special assignments that keep the Claims department running efficiently while occasionally engaging directly with customers at the start of the claims process. During catastrophic events, you'll reach out to customers proactively, providing timely guidance and reassurance.

About You:

You are comfortable managing multiple responsibilities at once and navigating through various systems with ease. You perform your role with precision and accuracy, bringing strong critical thinking, problem-solving abilities, and sound judgment. You communicate clearly and professionally by phone and email, providing excellent service and acting as a stabilizing force for both internal and external customers. You are collaborative and self-motivated, working effectively both independently and as part of a team. You also bring a positive customer experience by being empathetic, calm, and supportive, even in urgent or challenging situations.

What You'll Do:

• Provide administrative support by processing stop payments, posting recoveries, paying expenses, setting up vendors, and completing claim referrals to keep claims processing efficient.
• Monitor the claims mailbox by responding to claim inquiries via email, filing new claims, and ensure timely distribution of documents to the appropriate claim files, while identifying and prioritizing urgent items such as complaints and suits.
• Manage workflows by exporting claim files for attorneys or DOI responses, and updating adjuster availability in the claim system
• Connect with customers during catastrophic events to provide claim filing information and offer support.
• Support special projects and ad hoc assignments, ensuring accuracy and timely turnaround
• Support third-party teams in serving customers by sharing knowledge of Hippo's claims processes and workflows.

Must Haves:

• 2+ years of strong administrative experience required; insurance or 3+ years of call center customer service experience preferred (we'll provide training on the insurance side).
• Strong organizational, problem-solving, and communication skills (written and verbal), with proficiency in Outlook, Word, Excel, and Zoom.
• Intellectual curiosity and a genuine desire to help others solve problems.
• Able to work a full 8-hour shift, Monday–Friday, between 8:00 AM and 6:00 PM, in a hybrid arrangement requiring 2–3 days per week onsite at our Austin or Irving office.
• Ability to thrive in a fast-paced, dynamic culture with flexibility to adjust priorities, and extend hours during peak demand or catastrophic events.

Benefits and Perks

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits - Multiple medical plan options, 100% covered dental and vision for you and your family, and a wellness program that rewards healthy habits. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Equity - This position is eligible for equity compensation
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
• Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.