Administrative Assistant - Customer Service

Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday–Friday, 8am–5pm

Access Systems, a dynamic and fast-growing company, is actively hiring an Administrative Assistant to join our expanding administrative team. You will assist our customers with a variety of requests—compensation up to $21/hour.

What You'll Be Doing:

• Be the first point of contact for our customers, handling phone and email communication with professionalism and care.
• Proactively reach out to customers regarding service updates and open issues to ensure they feel informed and supported.
• Partner closely with our sales and service teams to coordinate next steps and keep communication seamless.
• Stay calm and solution-focused when concerns arise, helping turn frustrated moments into positive experiences.
• Capture customer feedback and share insights that help us improve.

What We're Looking For:

• 1-3 years of office experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to "think on feet" when working with customers.

Join Our Team and Enjoy:

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more