Administrative Assistant – Customer Service & Order Processing

Company: DS3 Chemicals

Location: Nashville, Tennessee

Type: Part-time or Full-time (Flexible Hours Available)

About DS3 Chemicals

DS3 Chemicals is a growing wholesaler of specialty chemicals based in Nashville. We supply high-quality chemical products to industrial, manufacturing, and commercial distributors across the US. We pride ourselves on excellent customer service, reliability, and building long-term relationships with our clients.

Position Overview

We are seeking a reliable, detail-oriented Administrative Assistant to join our office team. This role is central to our daily operations, serving as the first point of contact for customers and ensuring smooth order processing and administrative support. Flexible hours are available to accommodate work-life balance.

Key Responsibilities

- Answer and manage incoming phone calls professionally, route calls appropriately, and provide excellent customer service to clients, vendors, and partners.

- Enter and process customer orders accurately into our system, verify order details, and coordinate with warehouse/shipping teams.

- Handle general administrative tasks, including filing, data entry, email correspondence, preparing documents, and maintaining organized records.

- Assist with invoicing, basic billing questions, and follow-up on orders or shipments.

- Maintain a clean, professional office environment and contribute to a positive team atmosphere.

Qualifications

- Previous experience in an office, administrative, or customer service role is preferred (1+ years ideal, but we are willing to train the right candidate).

- Experience with QuickBooks Desktop is strongly preferred.

- Strong communication skills, both verbal and written.

- Excellent attention to detail and accuracy, especially with data entry and order processing.

- Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer skills.

- Ability to multitask and prioritize in a fast-paced environment.

- Professional demeanor and a customer-first attitude.

- High school diploma or equivalent required.

What We Offer

- Competitive hourly pay based on experience.

- Flexible work hours to fit your schedule.

- Supportive small-team environment with room for growth.

- Hands-on training in the specialty chemical industry.

If you are organized, dependable, and enjoy helping customers while keeping operations running smoothly, we would love to hear from you!

How to Apply:

Please send your resume and a brief note about why you’re interested to doug.murphy@ds3chemicals. We look forward to speaking with you!

Pay: $23.00 - $25.00 per hour

Benefits:

• Flexible schedule

Work Location: In person