Administrative Assistant -Social Services

The Administrative Assistant provides support for Community Services programs including interacting with customers and purchasers, maintaining records, processing referrals, formulating and initiating billings.

**This position is located out of our Highfields Jackson Office.**

Education and Experience

• Minimum high school diploma. Associate degree in business management, organization, administration, or related fields or within 6 months of completion of such degree preferred.
• Minimum of three years related experience.
• Shall be a person of good character who possesses the health, emotional stability, maturity and strength to carry out assigned duties.

Minimum Qualifications

• Excellent communication, conversation, and listening skills.
• Knowledge of and experience in Microsoft software.
• Experience working with billings, and/or numbers.
• Proficient in editing, writing, grammar, and punctuation.
• Ability to show sensitivity to the service populations' cultural and socioeconomic characteristics.

Job Responsibilities

• Maintain records consistently on all referred clients in a manner that complete and in compliance with contractual and accreditation standards.
• Adhere to established time lines for report completion, including documenting date sensitive information.
• Share time lines with workers and their supervisor.
• Process referrals for all clients requesting services.
• Maintain files in a complete manner that meets or exceeds contractual and accreditation standards.
• Complete billings to their prescribed formats in a time efficient manner.
• Manage and maintain logs of services assuring they are collated and computed.
• Handle phone inquiries, questions about referrals, and direct interaction with customers in an enthusiastic and thorough manner.
• Answer questions, transfer messages, and connects customers with the appropriate Highfields agent to initiate services.
• Interact as a full member of the community services team offering ideas to improve systems used, and to enhance team functioning overall.
• Work on multiple projects at one time.
• Work independently and with little supervision.

Benefits

• 4 weeks paid time off (accrual starts on first day)
• 11 paid holidays in addition to a paid birthday and paid floating holiday
• Paid mileage
• Paid training opportunities
• Medical, Dental, Vision, and Life Insurance (after 30 days)
• Short-term disability
• 401(k)
• Student Loan Forgiveness qualifying employer
• Work-Life balance