Administrative Assistant/Customer Service Representative

Job Overview:

We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, providing information, resolving inquiries, and ensuring a positive customer experience. You will be responsible for managing phone calls, emails, and other customer interactions while maintaining an in-depth knowledge of our products and services, including bricks, blocks, stones, and other construction materials. This role requires excellent communication skills, attention to detail, and a passion for delivering exceptional service.

Key Responsibilities:

• Customer Communication:
• Handle inbound customer calls, emails, and inquiries with professionalism and courtesy.
• Assist customers with product inquiries, order status, and delivery updates.
• Provide accurate information about products, pricing, and availability.
• Order Management:
• Process customer orders and ensure they are accurately entered into the system.
• Collaborate with the sales, dispatch, and logistics teams to confirm order details and delivery schedules.
• Handle any changes, cancellations, or special requests from customers in a timely manner.
• Issue Resolution:
• Address and resolve customer complaints or issues, ensuring a satisfactory resolution.
• Escalate complex problems to supervisors or other departments as needed.
• Follow up with customers to ensure their concerns have been addressed and they are satisfied.
• Documentation and Reporting:
• Maintain accurate records of customer interactions, transactions, and inquiries.
• Provide reports on common customer issues and feedback to help improve services and products.
• Update customer profiles and contact information as needed.
• Product Knowledge:
• Stay up to date with the latest product offerings, industry trends, and company policies.
• Educate customers on the best products and services to meet their needs.
• Assist customers with navigating our website or catalog and finding the right materials for their projects.

Qualifications:

• Proven experience in a customer service role (construction or logistics industry experience is a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficiency with customer service software, phone systems, and basic computer applications (Microsoft Office, CRM systems).
• Strong interpersonal skills with a customer-first attitude.

Preferred Qualifications:

• Experience in construction, building materials, or related industries.
• Familiarity with order processing and dispatch systems.
• Bilingual (English/Spanish) is a plus.

Benefits:

• Competitive hourly wage.
• Health, dental, and vision benefits.
• Paid time off and holiday pay.
• Opportunities for growth and advancement within the company.

If you are a personable and solution-oriented individual who enjoys helping customers, we invite you to apply for this exciting opportunity to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Acworth, GA 30101 (Required)

Work Location: In person