Administrative Assistant/Receptionist

Responsibilities

Staffing

• Staff clients by consulting with them to identify and understand their needs
• Assist in securing staff for absences, leaves, etc., adjusting schedules as required
• Present qualified candidates to clients
• Work with human resources to advise them of staffing needs, terminations, and other information necessary for the smooth flow of work regarding employees
• Interpret Maulin Home Care Services’ business policies and Code of Conduct for caregiver staff
• Conduct orientation for newly hired caregivers
• Share on-call duties as assigned

Administrative/Customer Service

• Courteously answer incoming calls
• Identify and/or resolve client customer service issues
• Complete staffing report on a weekly and monthly basis
• Establish and maintain professional relationships with the clients and caregivers
• Add caregivers and clients to our software system
• Schedule caregiver and clients on our software system

Qualifications

• Must have at least a high school diploma or equivalent
• Proven work experience as a Staffer or similar role is a plus
• Strong communication skills
• Experience with using software systems
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Experience presenting
• Excellent typing skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Bilingual (English and Spanish)

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Supplemental Pay:

• Bonus opportunities

Education:

• High school or equivalent (Required)

Experience:

• Home Care Staffing: 1 year (Preferred)
• Customer Service: 2 years (Required)
• Microsoft Excel: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person