Administrative Assistant/Resident Coordinator

JOB TITLE: Administrative Assistance & Resident Services Coordinator

STATUS: Full-Time

WORK SCHEDULE: Monday through Friday, 9:00am – 6:00pm

LOCATION: Blue Springs, MO & Lee's Summit, MO

Do you enjoy working with People? Do you want to make a difference?

We are looking for a dynamic, enthusiastic Administrative Assistant/Resident Services Coordinator for an affordable townhome community in Blue Springs, Missouri and Resident Services Coordinator at affordable senior property in Lee's Summit, MO. In this role, you will support the Property Manager and Assistant Property Manager by providing administrative support in the Management Office. This position also oversees Resident Relations for the Community by providing exceptional customer service, implementing resident events and programming, and overcoming resident concerns and requests to maintain positive relations between Management and Residents.

The successful candidate needs to be passionate about building relationships and making a difference with people.

Dalmark Management Group is a regional property management and real estate development company, working primarily in Kansas and Missouri. Dalmark was formed to provide innovative and quality residential property services for both conventional and affordable housing communities. This position is eligible for our comprehensive benefits program and robust bonus program.

Prior to employment offer, all Candidates will be required to successfully complete a background investigation and drug screening. Candidates must provide proof of identity and legal authority to work in the United States. Dalmark Management Group, LLC is an equal opportunity employer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

ADMINISTRATIVE

· Answer and handle incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. and forward along to appropriate community staff member (Property Manager, Assistant Manager, etc.)

· Provide support to visitors and residents while demonstrating excellent customer service

· Accept resident Work Order requests and enter them into the software program, and route to maintenance for prompt processing

· Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.

CUSTOMER SERVICE

• Maintain a positive customer relations attitude
• Develop resident activities and events to encourage and sustain resident engagement within the community

· Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.

• Deal with resident concerns and requests alongside the Assistant Manager and Property Manager on timely basis to ensure resident satisfaction with management
• Conduct service follow-up with resident upon completion of requested work orders
• Produce and distribute resident correspondence letters, flyers, forms, etc.
• Consistently implement policies of the community

LEASING

· Represent the company in a professional manner at all the times

· Greet prospective clients, show community, and perform leasing duties to ensure property is rented to fullest capacity

· Contribute ideas to manager for marketing community and improving resident satisfaction

SKILLS

· Experience and proficiency with Microsoft Office, required

· Ability to develop effective working partnerships with various types of community groups and institutions.

· Ability to work independently and as part of a team

· Demonstrated ability to establish trusting, confidential relationships.

· Excellent customer service skills

· Dependability and attendance

· Ability to develop and maintain cooperative working relationships with residents, employees, and vendors

· Ability to listen, communicate (written and verbal), excellent grammar, spelling and proofreading skills, and follow up effectively with all staffing levels

· Ability to communicate information and ideas in speaking and writing so others will understand

· Ability to maintain confidentiality

PHYSICAL DEMANDS

The employee will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. Employee will be required to work at a desktop computer and talk on the phone for extended periods of time. The employee must possess the ability to detect auditory and/or visual alarms and be available to work extended/ flexible hours and weekends, as needed. Employee will have the occasional need to perform the following activities: bend/squat, climb stairs, push/pull, reach above shoulder, pick up litter, filing, open/close doors, heavy walking, and moderate lifting. The employee will have the occasional need to lift/carry 20/25 lbs.

EDUCATION / EXPERIENCE

· High School Diploma, or equivalent, required

· Experience with customer service, preferred

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person