Administrative & Client Services Coordinator

Position Summary

Ashton Business Consulting is seeking a highly organized, detail-oriented Administrative Assistant to support daily office operations, client communications, marketing initiatives, accounts receivable collections, and various administrative functions. The ideal candidate is a self-starter who can effectively manage multiple priorities while providing exceptional customer service and maintaining a professional image for the firm.

Key ResponsibilitiesAdministrative Support

• Answer and direct incoming phone calls and emails.
• Schedule appointments and manage calendars.
• Maintain client records and electronic filing systems.
• Prepare correspondence, reports, forms, and other business documents.
• Assist with onboarding new clients and maintaining client information.
• Order office supplies and coordinate office administrative needs.
• Support management with special projects and miscellaneous tasks.

Marketing & Business Development

• Manage and update company social media accounts and business profiles.
• Create and distribute marketing materials, newsletters, and client communications.
• Assist with website updates and content development.
• Coordinate client appreciation events and promotional campaigns.
• Track marketing activities and assist with lead generation efforts.
• Monitor online reviews and maintain the firm's professional presence.

Accounts Receivable & Collections

• Monitor outstanding client invoices and accounts receivable balances.
• Contact clients regarding past-due invoices through phone calls, emails, and written correspondence.
• Maintain accurate collection notes and payment arrangements.
• Prepare aging reports and provide updates to management.
• Assist clients with billing inquiries and payment processing.

Client Service

• Serve as a primary point of contact for clients.
• Provide exceptional customer service and maintain professional client relationships.
• Route client requests to appropriate staff members.
• Follow up on client inquiries and outstanding requests.

Additional Duties

• Assist with payroll, bookkeeping, and administrative projects as assigned.
• Support compliance, registration, and licensing activities.
• Coordinate meetings, training sessions, and company events.
• Perform other duties as needed to support the firm's growth and operations.

QualificationsRequired

• High school diploma or equivalent.
• Minimum 2 years of administrative or office experience.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to maintain confidentiality and professionalism.

Preferred

• Experience working in an accounting, bookkeeping, tax, or professional services environment.
• Experience with QuickBooks and CRM software.
• Marketing, social media management, or collections experience.
• Associate's degree or higher.

Desired Skills

• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Customer-service mindset.
• Problem-solving and critical-thinking abilities.
• Ability to work independently with minimal supervision.

Pay: $15.00 per hour

Work Location: Remote