Administrative Coordinator

About Us

Burnside America, Inc. is located at 5900 Coffey Avenue in Chambersburg, PA and was founded in 2014 as a wholly owned subsidiary of Burnside Autocyl, a global leader in total hydraulic cylinder solutions for mobile OEMs. Burnside is dedicated to producing quality products while providing exceptional customer service.

About the Position

We are seeking a Administrative Coordinator for our Chambersburg, PA facility. This position requires contact with our customers and all internal areas of the company to ensure the accurate and timely reception, scheduling, production, billing, and shipping of customer orders.

Our ideal candidate will have experience in Administrative Support in a manufacturing environment. We are looking for a self-motivated and positive professional who wants to work hard and grow with our company.

Responsibilities

Customer Service

• Communicate with external customers through email and phone communication displaying high standard of professionalism.
• Assist customers with any order changes and communicate status updates of orders.

Administration

• Enter customer orders into ERP System (MS Navision)
• Track customer orders and production timing to ensure on time delivery
• Prepare invoices for all customer shipments and monitor outstanding balances
• Process vendor invoices and reconcile accounts payable in accounting software
• Answer incoming calls and provide customer support

Team Support

• Interact effectively with production team to ensure on time shipments
• Support and assist sales team with customer relations.
• Assist leadership with projects and day to day operational support

MINIMUM QUALIFICATIONS, KNOWLEDGE AND RESPONSIBILITIES

• 2 - 3+ years of professional administration or sales support background (manufacturing experience preferred).
• Intermediate knowledge and experience with order fulfillment systems.
• Intermediate experience with MS Office applications (Word, Excel).
• Intermediate knowledge of accounting principles
• Ability to calculate and understand formulas, measurements, and percentages.
• Solid ability to multi-task in a busy work environment.
• Professional phone etiquette is required.
• Strong ability to work independently and as part of a team.
• Able to lift 25lbs and occasionally 40lbs

Benefits and Compensation

• Medical plan, dental, vision, company paid life insurance, short-term disability, long-term disability, and voluntary supplemental life insurance. Benefits eligibility is the first of the month after 60 days of employment.
• 401K plan is available with employer match after 90 days of employment
• Paid holidays
• PTO accural of up to 3 weeks per year, which includes two scheduled plant shut down weeks
• Pay rate dependent on relevant skills and experience

Job Type: Full-time

Pay: $22.00 - $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Office: 2 years (Required)
• Professional Administrative: 2 years (Required)
• Order entry: 1 year (Required)
• Invoicing : 1 year (Required)
• Customer service: 2 years (Preferred)

Work Location: In person