Administrative Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.

• Greet and welcome patients as they arrive at the clinic in a friendly and professional manner.
• Manage phone inquiries professionally and courteously, effectively address questions, and provide pertinent information to patients and other relevant individuals. Maintain strict confidentiality regarding all physicians, staff, and patient's information.
• Schedule patient appointments and manage the appointment calendar, ensuring optimal utilization of resources.
• Confirm patient appointments and follow up on reminders, cancellations, and rescheduling as necessary.
• Maintain an organized and clean reception area, ensuring it's inviting for patients and their families.
• Address patient inquiries and concerns with empathy and efficiency and elevate issues to the appropriate staff when necessary.
• Assist in managing daily operations, including coordinating schedules and meetings for the clinical staff.
• Maintain and update patient records and documentation in adherence to privacy regulations and clinic policies.
• Prepare and distribute internal communication and reports as needed.
• Collaborate with the Revenue Cycle Management Department to enhance communication and improve operational workflow for insurance patients within the clinic.
• Verify patient insurance eligibility and coverage before appointments, ensuring all necessary authorizations are obtained.
• Collect patient co-payments and outstanding balances at the time of service, handling transactions accurately and securely.
• Participate in patient experience initiatives by collecting feedback and suggesting improvements.
• Ensure that all communications with patients, both verbal and written, reflect the clinic's commitment to quality care and service excellence.
• Ensure adherence to all relevant health and safety regulations and standards within the clinic.
• Assist in maintaining compliance with HIPAA regulations, safeguarding patient confidentiality and data security.
• Mentor and guide new staff or interns in administrative tasks, patient interaction, and office procedures as required.
• Maintain a clean, safe, and well organized work environment.
• Ensure appropriate safety measures, including personal protective equipment, as necessary.
• Participate in staff meetings as required. Attend in service and continuing education offerings in compliance with company policy and procedure.
• Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.
• Perform other duties or tasks as assigned.

QUALIFICATIONS REQUIREMENTS: Education Requirements:

Bachelor's Degree.

Experience Requirements:

No experience is required with a Bachelor's Degree.

Other Requirements:

Certified Project Management Professional (PMP) is an advantage.