Administrative Manager - Hematology & Medical Oncology

Working closely with the Administrative Director, the Administrative Manager is responsible for the oversight and supervision of approximately 35 administrative staff who support Hematology/Oncology faculty in both their clinical and academic roles. Administrative staff play a critical role in ensuring a positive patient experience outside of the clinical practice setting and in supporting faculty with operational, financial, and academic activities.
The Administrative Manager ensures that administrative staff are appropriately trained, workflows are efficient, and policies and procedures are developed and maintained to support compliance, cross-coverage, and operational excellence. This role serves as the primary escalation point for complex administrative, operational, and personnel issues related to faculty administrative support.

The Tisch Cancer Center is a vital component of the Icahn School of Medicine at the Mount Sinai Health System, one of the largest healthcare systems in the nation. As a National Cancer Institute (NCI)-designated cancer center, Tisch Cancer Center provides a multidisciplinary approach to cancer care, research, and education.

I. Clinical Practice Administration
To facilitate a positive patient experience outside of the clinic setting and ensure compliance with all patient related regulations, the Administrative Manager is responsible for the following:

• Work closely with physicians to understand individual practice styles, workflows, and logistical needs.
• Ensure that patient calls and correspondence to faculty offices are handled professionally, timely, and in compliance with all applicable regulations.
• Work with Oncology practice and nursing managers to develop/monitor policies that impact the practice setting such as renewal of medications, obtaining patient records from outside institutions, and facilitating ancillary testing.
• Ensure that administrative staff have appropriate access to medical records and are properly trained to upload relevant correspondence into the record
• Work with Hem/Onc’s professional billing managers to develop guidelines regarding calls/correspondence from insurance companies or from patient’s with insurance questions.
• Oversee physician coverage schedules to ensure reliable systems are in place to identify provider availability and clinical coverage.
• Ensure clinical faculty website profiles are accurate and up to date with respect to practice location, clinical focus, and insurance participation.
• Oversee after-hours call processes, including coordination with external answering services, and ensure coverage schedules are current, accurate, and accessible.
• Promote and encourage staff participation in customer service and patient experience training.

II. Financial and Academic Administration
The Administrative Manager is responsible for ensuring that administrative staff supporting faculty are properly trained and consistently perform the following functions, many of which require the use of Mount Sinai’s financial and administrative systems:

• Coordinate faculty travel, including initiation of travel requests, arrangement of travel plans, and completion of expense reimbursements.
• Place and track purchases, including research and office supplies, ensuring appropriate fund usage and timely follow-up on delivery of items.
• Coordinate faculty meetings and events, including reserving conference rooms and arranging catering.
• Maintain and manage faculty academic calendars, accounting for clinical practice time and proactively communicating potential conflicts with faculty.
• Assist with the preparation of correspondence, presentations, and other documents, including maintaining up-to-date faculty CVs and NIH Biosketches.

III. Managerial Responsibilities
The Administrative Manager is responsible for the direct management and supervision of administrative staff who assist faculty in their academic offices, including:

• Monitoring attendance and punctuality
• Ensuring cross coverage of staff especially as it relates to patient care duties
• Onboarding and training new staff and providing ongoing training and professional development for existing staff.
• Conducting performance evaluations and providing regular feedback.
• Addressing performance issues and implementing disciplinary actions in accordance with institutional policies, when necessary.
• Identifying opportunities for workflow improvement, operational efficiency, and standardization of administrative processes.

• Bachelors degree in business or public administration or related field, Masters preferred
• 8+ years experience in an administrative or management capacity, with preferred experience in the oversight of multiple areas or departments
• Preferred:
  • Prior experience supervising or managing staff
  • Prior experience working with physicians
  • Experience developing workflows, training staff, and implementing operational improvements
  • Ability to adapt to a growing and changing environment
  • Strong organizational skills with attention to detail
  • Excellence verbal and written communication skills

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $97519.97 - $143175 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.