This recruitment will be used to fill one full-time, 10-month, Administrative Program Assistant position for University Housing and Dining Services at Oregon State University (OSU).
UHDS’ vision is to engage our students, enrich their lives, and help them thrive. UHDS strives to provide students, faculty, staff, and guests with safe, economical, convenient, and comfortable living and dining options, and the department works to maintain the highest educational and service standards. On the Corvallis Campus, UHDS houses 5,000 students and offers a variety of living and dining options in 16 residence halls, three dining centers, three satellite locations, catering, and two apartment complexes. UHDS is an auxiliary enterprise and is funded solely by customers who use our services – we receive no State or General Fund allocation. UHDS is committed to an appreciation for diversity and fosters an open, respectful, and enjoyable living, learning, and working environment.
UHDS staff members are expected to demonstrate a personal and professional commitment to providing excellent customer service. Creating inclusive, welcoming, and safe environments are core values of University Housing & Dining Services.
This position will adhere to all OSU and UHDS policies and procedures. This position will have access to detailed personally identifiable information about students, faculty, staff, or alumni which might enable identity theft and is required to work in and have access to student rooms and community areas of student residences while occupied by students, therefore this position requires a background check.
The Administrative Program Assistant position assists the Service Center & Apartment Assignments Coordinator with the ongoing direction and operation of the UHDS Service Center program. The UHDS Service Centers serve as the main customer service point for students living on campus, handling mail, packages, and keys for 5,000+ students. The Service Center program employs three Administrative Program Assistants, each of whom has a primary Residence Complex Service Center that they provide leadership and oversight for, however the Administrative Program Assistants can expect to work at any of the five UHDS Service Centers based on the business needs of UHDS.
This position is responsible for administration and records management of the UHDS resident room key and electronic access systems and the mail/package tracking systems for on-campus residents. This position provides customer service functions by answering the main office phone, receiving and distributing emails from the general inbox, and interacting in person with vendors, campus partners, UHDS staff members, and residents. This position is the primary point of contact for the regular check in/out of keys and electronic access devices to on campus residents and part of the resident check in/out process, as well as entering information into key and access tracking systems. This position is also the primary point of contact for all mailing functions at the Service Center, including receipt, processing, troubleshooting, and distribution of USPS and private carrier deliveries. In addition, this position may provide administrative, logistical, and project work support for other members of the UHDS Operations team.