ADMINISTRATIVE PROGRAM MANAGER - BOOTH HALL

Administrative Program Manager

Classification: Non-Exempt
Reports to: Facility Director
Date: February 2026

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

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Summary/Objective

The Administrative Program Manager provides administrative, compliance, and fiscal oversight for residents under the jurisdiction of the Wyoming Department of Corrections (WDOC) and the Federal Bureau of Prisons (BOP). This position ensures accurate documentation, regulatory compliance, financial accountability, reporting integrity, and facility standards. The Administrative Program Manager works in collaboration with the Operations Program Manager to ensure effective program delivery while maintaining strict adherence to VOA, BOP, and WDOC policies and procedures.

Essential Functions

• Participates in on-call rotation and as required.
• Ensures ongoing compliance with VOA, BOP, and WDOC policies and procedures.
• Conducts and documents internal audits as assigned.
• Oversees completion and documentation of required facility, vehicle, and property searches for compliance purposes.
• Completes weekly facility walk-throughs.
• Ensures facility compliance with fire, safety, and health department standards.
• Monitors resident medication audits and compliance in accordance with policy.
• Serves as Grievance Manager for state and federal residents.
• Serves as Departmental Hearing Officer as assigned.
• Monitors written mail correspondence for residents.

• Compiles and submits monthly statistical reports.
• Prepares correspondence, reports, and administrative documentation for leadership and external agencies.
• Documents issues and incidents and ensures reports are submitted within required timelines.
• Attends meetings and records meeting minutes as required.
• Codes expenditures and monitors spending against the approved monthly budget.
• Assists in preparation of annual budgets.
• Deposits state residents’ checks and cash; checks safes daily.
• Coordinates with Sheridan to print release, withdrawal, and COMO checks.
• Enters billing for clinical services.
• Conducts financial orientation with new state residents.
• Inventories and maintains facility-wide supplies.
• Assists with new residential admissions
• Prints and submits referral packets to the Program Director daily.
• Sends acceptance and denial letters and maintains referral tracking logs.
• Conducts employment reference checks for applicants.
• Assists in recruitment, interviewing, and hiring of Security Technicians.
• Assists the Director with performance management and disciplinary actions for staff.
• Processes and submits payroll for Lead Security staff.
• Oversees VOA vehicle maintenance, inspections, and related reporting.
• Leads and delivers monthly staff training.

• Supervises Lead Security Technician staff.
• Coordinates Resident transportation logistics for new DOC/BOP residents with the contractors.
• Collaborates with the Administrative Program Manager to ensure proper documentation, reporting, and audit readiness.
• Provides direct administrative support to the Program Director.

Competencies

• Effective communicator both orally and written; assertive when necessary
• Solutions and servant-based leadership
• Ability to deal with confrontation in a calm and positive manner
• Ability to work under pressure to prioritize tasks and meet tight time deadlines
• Ability to guide and mentor others, practice Relationship and Crisis management.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position provides direct supervision to Lead Security Technicians

Work Environment

This job operates in a professional office environment inside of a Residential Living Center. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear and have close contact with residents while searching their person. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Some travel is expected for this position.

Required Education, Experience or Eligibility Qualifications

• Bachelor's Degree in Criminal Justice, Behavioral Science or related field
• One (1) years management and/or supervisory experience.

Or

• Four to six (4-6) years of progressive related human services work experience and
• At least one (1) year of supervisory experience

Preferred Education and Experience

• Knowledge of adult corrections facilities/procedures.
• Five (5) years management and/or supervisory experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.