Administrative Sales Order Processor

D.V. KAP HOME is a luxury decorative pillow, throw, Fabric and furniture manufacturer that has become a leading name in home décor. Family-owned and operated since 2010, D.V. KAP HOME has expanded to reach the finest décor stores, the best interior designers, and the highest-quality furniture stores all across the United States and overseas. As a rapidly growing brand, we are dedicated to providing exceptional customer service and seamless order processing.

Job Description:
The Sales Order Processor at D.V. KAP Home will play a crucial role in maintaining our reputation for excellent customer service and efficient lead times. The ideal candidate will be responsible for answering customer phone calls/emails and processing daily sales orders. This position requires a high level of accuracy, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Customer Communication: Answer customer phone calls and respond to emails promptly and professionally, providing accurate information and assistance regarding products and orders.
• Order Processing: Accurately process daily sales orders, ensuring all details are correct and orders are entered into the system efficiently.
• Quota Achievement: Meet daily sales order processing quotas and contribute to the overall lead time efficiency.
• Problem Resolution: Address and resolve any issues or discrepancies related to orders, working closely with other departments to ensure customer satisfaction.

Qualifications:

• Previous experience in customer service and order processing
• Detail-oriented, accurate, professional, and organized while completing tasks.
• Excellent verbal and written communication skills.
• Intermediate skills in MS Office (Word, Outlook)
• Capability to work and respond quickly under pressure.
• Ability to effectively solve issues and quickly address concerns.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Application Question(s):

• What is your desired pay rate?

Work Location: In person