Administrative Service Coordinator

The Service Coordinator is a key member of our service team, responsible for managing customer service requests from start to finish. This is a fast-paced, highly interactive role that combines technology with strong communication and organizational skills. You will serve as the central point of coordination between customers, technicians, and internal teams—ensuring service calls are handled efficiently, issues are resolved promptly, and billing is completed accurately and on time.

Key Responsibilities

• Receive and manage incoming service requests via phone, email, customer portals, and internal channels

• Prioritize daily workflow, including call coverage, service reports, and customer follow-ups

• Schedule technicians and coordinate planned maintenance work

• Communicate with technicians throughout the day to track job status and provide required guidelines and materials

• Process quoted repairs for national accounts

• Track parts for incomplete repairs and proactively communicate ETAs to customers

• Run forklift maintenance reports and monitor upcoming service needs

• Review, process, and resolve open work orders and billing in a timely manner

• Ensure compliance with customer-specific purchase order requirements for accurate billing

• Take ownership of service calls from initial request through final invoicing

• Communicate professionally and empathetically with customers to understand and meet service needs

Qualifications

• High School Diploma or equivalent

• Strong computer skills, including proficiency with email, internet applications, Microsoft Excel, and Word

• Ability to multitask and prioritize effectively in a fast-paced environment

• Highly organized with strong attention to detail

• Excellent communication and customer service skills

Founded in 1970 with the sale of a single forklift, MHS Lift has grown into a leading material handling provider with over 225 employees across the Americas. Headquartered in Pennsauken, New Jersey, we are proud to be an employee-owned company where many team members have built careers spanning 20+ years.

When you join MHS Lift, you become part of a winning legacy built on respect, teamwork, and long-term success.

We offer a comprehensive benefits package designed to support your health, financial security, and work–life balance. Benefits include medical, dental, and vision coverage, prescription coverage, and virtual urgent care services. Employees can plan for the future with a 401(k) featuring company match and participation in our Employee Stock Ownership Plan (ESOP). Additional benefits include paid vacation, holidays, sick time, bonus opportunities, group life and AD&D insurance, and an Employee Assistance Program. Optional supplemental benefits are also available, including additional life insurance, commuter benefits, legal services, and identity theft protection.