Western Tidewater Community Service Board welcomes you to join our team!

We are seeking an Administrative Specialist for our Acute Crisis Division.

Responsibilities & Duties for Administrative Specialist:

• Provide comprehensive administrative support to division leadership and multiple teams within the Acute Crisis Division
• Running reports for various departments
• Attend departmental meetings to take notes and support facilitators
• Coordinate wellness activities and events
• Develop monthly departmental newsletters
• Assist with research and training coordination
• Support shared outreach initiatives
• Handle MOU's submissions and MCR training
• Coordinate and schedule meetings, training, and appointments; prepare agendas and document meeting minutes
• Assist with data entry, tracking, and reporting for program activities, performance metrics, and operational needs
• Collaborate with multiple teams to ensure alignment on projects, deadlines, and administrative needs
• Identify opportunities to improve administrative processes and support workflow efficiency
• Assist with special projects, events, and division-wide initiatives as assigned
• Prepare correspondence, reports, presentations, and other documents as needed
• Assist with data entry, tracking, and reporting for program activities, performance metrics, and operational needs
• Other duties as assigned with flexibility to meet evolving future divisional needs

Qualifications and Skills for Administrative Specialist:

• Associate’s in business administration, Public Administration, Healthcare Administration, or a related field (or equivalent work experience)

• 2–4 years of administrative or office support experience, preferably in a healthcare, behavioral health, or human services setting

• Experience supporting multiple departments or teams simultaneously

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and shared systems (e.g., SharePoint, scheduling tools)

• Experience handling confidential or sensitive information (HIPAA knowledge is a plus if applicable)

• Strong organizational and time management skills with the ability to prioritize competing tasks

• Communication Skills: Clear, professional written and verbal communication when working with diverse teams, leadership, and external partners

• Collaboration: Ability to work effectively across departments and support team coordination

• Attention to Detail: High level of accuracy in data entry, scheduling, reporting, and documentation

• Time Management: Capable of managing multiple priorities, deadlines, and requests simultaneously

• Adaptability: Comfortable working in a dynamic environment with shifting priorities, especially in crisis-related settings

• Technical Skills: Comfortable learning new systems, databases, and internal platforms

• Customer Service Orientation: Professional and courteous when interacting with staff, clients, and stakeholders

• Discretion & Confidentiality: Ability to handle sensitive information with integrity and professionalism

• Project Coordination: Ability to assist with tracking tasks, coordinate meetings, and support division-wide initiatives

Benefits for Full-Time Administrative Specialist:

• Health Insurance/Life Insurance

• Virginia Retirement System plan

• Flexible Spending Account (FSA)

• Vacation/Sick leave/Holiday pay

• Legal Resources

• VA529-Tuition Savings

• Critical & Accidental Insurance

• Tuition discount-South University

• Aflac

• Working Advantage – shopping discount

To Apply:

Submit a cover letter and resume via Indeed, or on our job board at www.wtcsb.org. ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB is a drug, alcohol & smoke free workplace. Visit our website, www.wtcsb.org for more information or email employment@wtcsb.org .

WTCSB is an equal opportunity employer