Knowledge of:
1. Office administration practices and procedures.
2. Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation.
3. Principles, practices, concepts and techniques used in customer service, public relations and community outreach.
4. Functions, rules, policies and procedures applicable to assigned areas of responsibility.
5. Basic research methods and data analysis techniques.
6. Provisions of the California Public Records Act and the Ralph M. Brown Act.
7. Federal, state and local laws, regulations and court decisions governing area of assignment.
8. General accounting systems and associated systems, practices and procedures for processing accounting information and interpreting input and output data.
9. Modern office practices, procedures and equipment including computers and applicable software programs.
10. Basic practices and procedures of public administration for budgeting, purchasing and recordkeeping.
As Assigned:
11. Rules and regulations governing specific grants relative to assigned areas of responsibility.
12. Needs and concerns of low-income and educationally disadvantaged students.
13. Government and community resources available to students.
Skill in:
1. Assigning and inspecting the work of student workers and lower-level staff.
2. Composing clear, concise and comprehensive analyses, correspondence, reports, studies, agreements, presentations and other written materials.
3. Reaching sound decisions in accordance with policies and procedures relative to assigned area of responsibility.
4. Making calculations and tabulations and accurately processing and reviewing fiscal and related documents.
5. Assisting in preparing and monitoring a program or department budget.
6. Tracking statistical information utilizing complex spreadsheets and databases.
7. Communicating clearly and effectively, both orally and in writing.
8. Preparing clear, concise and accurate reports, documents, data entries, and other written materials.
9. Operating a computer, enterprise software, spreadsheet and word processing software and other standard office equipment.
10. Organizing and maintaining specialized files.
11. Maintaining confidentiality of student files and records.
12. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
13. Exercising tact and diplomacy in dealing with sensitive, complex and confidential student issues and situations.
14. Establishing and maintaining effective working relationships with those encountered in the course of work.