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UNC Charlotte

Administrative Support Associate

General Information

Vacancy Open to

All Candidates

Employment Type

Permanent - Full-time

If time-limited, note appointment end date

Hours per week

Months per year

Position Number

010077

NC Salary Grade Equivalency

NC04

Classification Title

Admin Support Associate - Journey

Working Title

Administrative Support Associate

Salary Range

$33,540 - $39,745

Anticipate Hiring Range

$33,540 - $38,890

FLSA Status

Non Exempt

Division

Business Affairs

Department

Facilities Management (Adm)

Work Unit

Facilities Management AVC

Work Schedule

Full -Time REMOTE 8:00 a.m. – 5:00 p.m. Monday – Friday (Must reside in North Carolina or be willing to relocate).
With the occasional requirement of coming into the office, when needed
Ability to work a flexible schedule including evenings and weekend as needed.

Primary Purpose of Position

Positions in this banded class are characterized by their performance of a variety of administrative, secretarial, and office support duties. Positions require knowledge of the office or work unit policies and procedures in order to communicate information involving programs, functions, and services. Duties performed may include preparation of documents and reports, the use of office technology, compiling records, organizing and maintaining files, posting information, greeting/referring/assisting visitors/clients/staff/others, mail distribution, and photocopying. The completion of work often involves a public contact role to obtain, clarify, or provide information regarding activities of the work unit or program. Positions may serve as the primary staff assistant to a department or program manager.

Minimum Education/Experience

Required Minimum Qualifications:
Graduation from high school; or an equivalent combination of education and experience.

Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

The Administrative Support Associate provides support to the Facilities Operations unit. Duties include, but are not limited to:

Answer phone calls, enter accurate data, maintain spreadsheets, and other professional requirements in an office setting.
Work with all personality types to accomplish business needs.
Build and maintain effective productive customer relations.
Interact with customers, supervisors, and others from multiple departments.
Develop and maintain effective working relationships with others in order to encourage and support communication and teamwork.

Other Work Responsibilities

Communicate with management to obtain understanding of the organization mission and objectives.
Maintain high level of service aptitude and program knowledge.
Independently make decisions using sound professional judgement accordingly with established policies and procedures.
Demonstrate respectful, courteous professionalism and integrity at all times.
Maintain accurate information logs and forms which include work requests.
Resolve customer issues by adhering to established Facilities Operations policies and procedures.
Respond to inquiries which require written explanation of established policies, procedures and programs.
Applies knowledge and interpretation of policies and procedures to provide professional, positive, and supportive communication of information.
Respond calmly to people under stress or expressing displeasure with situational factors.
Perform other duties as assigned and/or delegated.

Departmental Preferred Experience, Skills, Training/Education

Office/clerical work experience/administrative support.
Ability to multi-task and remain calm and composed in high-stress situations.
Ability to follow written and verbal instruction, Attention to detail.
Knowledge and skill with Google Chrome, Microsoft Office Suite and willingness to learn new programs.
Ability to foster and create an atmosphere of teamwork.

Necessary Licenses or Certifications

Work Location

FM - Finance and Business Operations

Posting date

04/02/2026

Closing date

04/12/2026

Proposed Hire Date

04/20/2026

Contact Information

Special Notes to Applicants

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist will be subject to a Criminal Background Check.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write ‘see resume’ on your application when completing the job duties section.

If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see the job duties section of previous employment).

Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.

Please submit a resume and cover letter with your application.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Hybrid Teleworking schedule available once onboarded into this role.

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