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Administrative Support Technician [Health & Human Services]

This position is responsible for overall support of the staff including providing clients with community resources and answering general questions, answering incoming phone calls, processing mail, compiling application packets as well as organizing and maintaining files via electronic document imaging system, and providing language interpretation services for Health and Human Services staff and their clients. Bi-lingual candidates are preferred.

DUTY

FREQUENCY

BAND/GRADE

Responds to requests for information from the general public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff.

Daily
20%

Organizes and maintains files, which includes creating and maintaining confidential department/employee files; filing documents alphabetically, numerically, or by other prescribed methods.

Daily
20%

Composes a variety of standard and/or specialized correspondence, reports, documents, applications, forms, violations, memos, and/or other applicable materials.

Daily
35%

Makes travel arrangements; reviews and reconciles travel expenses; ensures compliance with travel policies.

Weekly
10%

Collects and reviews data for accuracy and reasonableness.

Weekly
10%

Calculates, accepts, and receives non-routine payments.

Weekly
5%

Performs other duties as apparent or assigned.

As required

N/A

Minimum Qualifications