Advisor Senior, Patient Experience (S)

It's more than a career, it's a calling.

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Worker Type:

Regular

Job Summary:

This non-clinical leadership role is responsible for advancing the health system by designing, implementing, and sustaining strategic patient experience initiatives. Serves as a high-level coach, facilitator, and project leader, working closely with senior leadership, department managers, physicians, and frontline staff to embed a culture of presence, service excellence, and continuous improvement. Integrates data-driven insights, coaching methodologies, and system-wide frameworks to elevate the patient, family, and employee experience.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Leads high-impact coaching and mentoring for leaders, physicians, and staff to embed presence, service excellence, and consistent communication behaviors across departments.
• Translates patient experience data and qualitative feedback into actionable insights, guiding strategic decisions and improvement initiatives at the unit and regional level.
• Oversees cross-functional projects aligned with the Patient Experience and Operating Model, applying project management principles to drive sustainable culture and process improvements.
• Drives workforce development by curating and delivering learning strategies that align with patient experience goals and elevate service standards.
• Engages diverse stakeholders—including patients, families, community members, and internal teams—to co-design experience strategies that reflect lived experiences and drive meaningful change.
• Aligns local initiatives with system-wide priorities, ensuring consistency in experience strategy execution while adapting to the unique needs of each care setting.
• Serves as a preceptor, mentor, and coach to other patient experience team members for onboarding and development needs.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree

EXPERIENCE

• Seven years' in a patient experience role managing a patient experience process, with five years in leadership

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Work Shift:

Day Shift (United States of America)

Employee

Department:

8745000033 Patient Experience

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.