Employee Experience Supervisor

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Overview

The Employee Experience Supervisor is a new and highly visible position that will heavily affect the organization! This position will partner with the GM/Unit Mgr. and be the face of the Company in implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Supervisor will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources

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  Work location: onsite @ Sky Chefs facility on the grounds of Austin Bergstrom International Airport
• Work schedule: Monday through Friday but must be flexible to work additional hours or days as needed outside the standard schedule including nights and weekends

Main Accountabilities

• Engage as an active member with corporate partners to bring employee experience awareness into their processes, communications, and strategies.
• Partner with Customer Support Center (kitchen site) leadership to develop and implement initiatives aimed at enhancing employee engagement, such as focus groups, surveys, and other feedback-driven activities.
• Foster a partnership with operations leaders to launch and support the Buddy New Hire Onboarding Program within all departments/teams. Ensure compliance with program fundamentals and payments.
• Interact with new hires routinely within the operation. Follow up on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership
• Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPIs
• Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
• Be a supportive point of contact for newly hired employees

Knowledge, Skills and Experience

• Bachelor’s degree in human resources, business management, or similar field required
• 3+ years of experience in human resources, employee engagement, or employee training
• Aviation, hospitality, or high-volume operations experience preferred
• Experienced in supporting and engaging a large, diverse, and predominantly operations-focused workforce
• Ability to adapt quickly to changing situations or environments, and adjust to work effectively within new situations, processes and cultures
• Experience leading and implementing projects
• Collaborative, people-first mindset with excellent interpersonal and communication skills
• Agility to adapt to shifting priorities and evolving business needs
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint)
• Comfortable working in a light production or service-focused environment