Administrator - East Coast SCM Team 2

About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America strives to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customer's needs using the latest information systems and advanced technologies.
Summary
The Administrator - East Coast SCM Team 2 will manage the inbound/outbound transportation of auto parts into U.S. manufacturing plants (Related Vendors for Hyundai/Kia and Suppliers) along with container movements. This position also manages shipments to minimize cost while maximizing profit for Glovis and will ensure that all customer inquiries are responded to promptly and professionally.
Responsibilities

• Provide Inbound/Outbound Operation Services
• Coordinate and monitor US inbound traffic regarding the transportation of auto parts with customers and provide assistance regarding documentation, inland deliveries, and customs related operations
• Analyze the volume of inbound shipments by: managing daily ETA and tracking reports with customers, tracking/locating customer order statuses daily, distributing delivery schedules with up to 10 inland carriers, reporting supply chain interruptions to internal and external accounts, and supporting and maintain supply chain issues
• Support insurance claims for cargo damage/accident/customer claims in related parties
• Daily Coordination with Customer Inquiries
• Monitor and support container moves
• Coordinate urgent container deliveries to ensure production lines of the customers
• Manage/control with operations, customers and truckers to minimize unnecessary costs
• Update Genisys system container history
• Manage Demurrage/Detention/Chassis Charges
• According to contracted free time, monitor/alert customers for upcoming charges
• Provide tracing reports to the customers to prevent/minimize cost
• Manage demurrage/detention/chassis charges for all related customers, as well as disputing charges with ocean carriers
• Coordinate Internal/External Communication to Enhance Operations
• Coordinate with various departments
• Finance and accounting teams for revenue, cost accruals, vendor/customer account set up and other inquiries
• Outbound logistics team and customers for completion of urgent delivery orders in a timely fashion
• Glovis IT department for enhancing and maintaining Glovis's integrated logistic system, GENYSIS
• Customer Service
• Prepare required documents including commercial invoices, etc as requested by the customer
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Other duties as assigned

Compensation Range
$65,000 - $78,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short and Long Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications

• Excellent written and verbal communication skills Required
• Intermediate-level of MS Excel Required
• Problem-solving and critical thinking ability Required
• Detail oriented Required
• Experience with MS Word, MS Outlook, and MS PowerPoint Required
• Self-starter that can operate under minimal supervision Required

Education & Experience

• High School Diploma/G.E.D Required
• Bachelor's Degree Preferred
• 4 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management, Customer Service Required
• 1 - 3 years of supervisory experience Preferred
• 5 - 7 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management Preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift a maximum of 15 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• The position is located in the Duluth, GA Office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.