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ADMINISTRATOR IV FRANCHISE TAX BOARD
Franchise Tax Board
ADMINISTRATOR IV FRANCHISE TAX BOARD
$11,285.00 - $13,457.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 3/20/2026
Job Description and Duties
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.
http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113
Under the general direction of the Director, Personal Income Tax (PIT) Billing, Compliance and Collection Bureau (PBCCB), the incumbent is responsible for the Personal Income Tax (PIT) Collection Contact Center B. The Section operations consist of responsive PIT account resolution to taxpayers who contact the department through either written correspondence, and the administration of the Workforce Management Tool. The incumbent provides additional operational support for other bureau workloads consisting of Live Chat, bilingual contacts, Complex Account Collection Team, and Quality Assurance Team.
The incumbent establishes cooperative working relationships with all levels of staff and gains support of key individuals and teams including the Franchise Tax Board (FTB) Governance, internal and external taskforces, departmental workgroups and FTB Action Committees to ensure program accomplishments, and to effectively speak to and resolve emergent issues. The incumbent assesses environment factors and oversees the program functions to ensure flexible practices and procedures are in place to address and respond to a dynamic environment resulting from legislation, stakeholders, overseers, and enterprise priorities. The incumbent is knowledgeable of the work performed throughout the Accounts Receivable Management (ARM) Division and the FTB. The Assistant Bureau Director also seeks relevant information from colleagues and staff to broaden personal understanding of the stakeholders who impact and are impacted by the department and its programs or policies.
Additional positions may become available (eRPA 2526-00745).
Working Conditions
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future.
Position Details
Department Information
FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.
Department Website: http://www.ftb.ca.gov
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.
CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/20/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other - A cover letter is required and must be included.
- Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than 1 type-written page(s) in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:
Describe your familiarity with the enterprise governance process and how you leveraged it to effectively manage business operations within your organization.
Desirable Qualifications
- Excellent leadership skills with the ability to engage staff in a collaborative way to empower them and create a positive work environment while fostering the department’s mission and values
- Ability to create and communicate a vision that motivates and builds productive teams Experience with cooperative working relationships and gains support of key individuals to ensure goals are accomplished
- Ability to effectively plan, organize, and manage multiple complex, sensitive tasks and assignments with changing priorities
- Knowledge of departmental policies, principles, practices, and procedures
- Self-motivated, enthusiastic, and ability to be open-minded, fair and objective
- Ability to analyze problems, evaluate alternatives and risks, and create mitigation strategies
- Involvement in a diversity of activities, program areas, and/or positions that have led to a greater understanding and appreciation for the broader perspective of the department/enterprise
- Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive
- Participation in the legislative process and policy formulation, recommendation, and implementation
- Knowledge of project management principles
- Ability to lead with excellent interpersonal and leadership skills to engage and empower others
- Ability to effectively lead, coach, develop and guide others through successful endeavors
- Ability to execute leadership task using strong analytical, critical thinking, and problem solving skills
- Ability to develop and implement strategic, tactical, and operational plans that will lead the organization through change to achieve its goals and objectives
- Familiarity with the departmental and ARM Division governance process
- Experience with project management at the division and/or enterprise level
- Familiarity with the contact center management strategies and collections processes, practices, and policies and how the contact center supports divisional programs
- Familiarity with PIT laws, regulations, and policies as it pertains to installment agreements and collection practices
- Familiarity with personnel related laws, regulations, policies and procedures applicable to managing staff, hiring and disciplinary processes
- Ability to collaborate and cooperatively work with others for a common goal of effective planning, problem solving and to ensure goals are accomplished
- Ability to effectively communicate in both written and verbal communication
- Ability to analyze laws, policies, or regulations and effectively communicate that information to others for consideration of policy, procedure and change management
- Ability to determine, create and communicate a vision and lead implementation for change to achieve the vision
- Ability to create a work environment that encourages creative thinking, innovation, and seeks proactive solutions to problems
- Completion of two year college Associates degree or higher
- Completion of management development courses such as Management Development Program (MDP), Leadership for the Government Executive (LGE), etc.
Benefits
- Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.ftb.ca.gov
Human Resources Contact:
Classification & Hiring Unit
(916) 845-3608
Hiring Unit Contact:
Roman Fuentes
(916) 845-4681
Roman.Fuentes@ftb.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Office
(916) 845-2860
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
- Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
- All of the required documents listed in the “Required Application Package Documents” section
- The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
- A signature, if submitting a paper application package
Examination Information
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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