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Administrator L3
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Job Description
Job Title: Administrator L3
City: Pune
State/Province: Maharashtra
Posting Start Date: 12/23/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
DTAC Engineer (L2) – Deployment & Activation
Band B2 – 5 to 7 Years
Rate: 110 K/ M
L2 or L2 + Expert
Primary Role
Execute deployment and activation tasks based on Lead Engineer’s design and configuration documentation.
Responsibilities
Activation Support
- Work with customers to activate SD-WAN and LAN devices .
- Follow configuration notes and templates provided by the Lead Engineer.
Configuration Deployment
- Apply pre-approved templates to devices.
- Validate device onboarding and connectivity .
Monitoring & Reporting
- Monitor device status during activation.
- Report anomalies or deviations to the Lead Engineer.
Coordination
- Coordinate with ISPs for circuit activation .
- Assist in ZTP and provisioning of Velo Edge, Meraki, and Aruba devices.
Experience Requirements
- 5–7 years of L2 experience with deep troubleshooting .
- Experience with VCO VeloCloud Orchestrator .
- Working knowledge of:
- Network control protocols : QoS, PfR, PoE, NTP, DHCP
- Management protocols : CDP, FTP, VCMP, SNMP
- Security protocols : SSH, HTTPS, AAA, IPSec, TrustSec
- Routing protocols : OSPF, EIGRP, BGP
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Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
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Deliver
No
Performance Parameter
Measure
1.
100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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Mandatory Skills: Network Data Admin .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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