Administrator L3

Job Description

Role: Project Management

Location : Bangalore/Pune
Hybrid - 3 Day WFO
Overall B2 - 7+ year

Rate: 110 K

PROJECT MANAGER - INFRA

This position is support end to end project management. The ideal candidate will have the following background and characteristics.

Mandatory Skills:
Network Implementation Project Manager, PMP, Excellent Communication, Project charter, Planning/Scheduling, Execution, Risk Management, Cost, Budget, Margins

JOB DESCRIPTION :

• Manage Large and Complex projects in an account or a group of accounts.
• Creation of a project schedule and plan with financial, resource and material requirements.
• Develops and presents proposals and final agreements.
• Manages the project from start to completion including the resolution of escalated project issues.
• Accountable for the Project Budget, Margins and completion within given timelines.
• Presents service business value to customers for new or existing business.
• Influences the customer in the assessment, planning and management of related projects.
• May manage internal projects/programs within Cisco. May Program Manage ongoing optimization service to deployed customer networks.
• Acts as a mentor to the Junior Project managers.
• Works with the Program Management Community to further develop the PM/PGM role, processes and operations.
• Project Manager is expected to travel locally (within India) and outside India as per the Project requirements.

Qualification/Skills required:

• 5 to 9 years of PM specific experience. PMP preferred
• Experience in handling global stakeholders at Sr mgr/dir level
• Ability to run meetings with stakeholders
• Good skills at Excel, powerpoint and data analysis.
• Excellent spoken & written English communication skills.
• Infra Structure Project Management experience in the deployment of leading edge technologies in a highly complex commercial environment
• Work experiences with APAC, European or American customers.
• Excellent English Speaking Skills-Written and Verbal
• Basic technical knowledge (CCNA or equivalent) would be preferred.
• Possess a Good attitude and a team Player.
• Flexible to work in any time zones including AMER

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

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