ADMINISTRATOR L3

Job Description

Job Title: ADMINISTRATOR L3

City: Redmond

State/Province: Washington

Posting Start Date: 4/7/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Primary Responsibilities:

Carry out the advance level of troubleshooting on Windows OS and applications
Responsible for guiding L1 resources technically
Work in a 24 X 7 Environment. (Rotational shift)
Extend technical support the Clients over various modalities like web tickets, calls and chats.
Good communication written and verbal.
Responsible for the uptime of the various client projects being managed / monitored.
Ensure that the tickets raised per shift are closed as per SLA, if not escalated as per the escalation metrics defined.
Raise and technically update the tickets in ticketing system for all the issues handled / worked upon.
Shift report generation on daily issues handled / escalated in the form of Daily reports.
Ensure earlier resolution to the issues to meet SLA
Co-ordinating with Resolver teams whenever required & resolve issues by minimizing downtimes.
Detection of ongoing issue trends, calling out Outage and engaging with resolver team as well as impacted groups until mitigated.
Customer related sundry activities
Creation of Knowledge base
Awareness of OS related securities
Self-development through training

Skills Required-

Strong Knowledge on Windows: Troubleshoot issues related to OS, Registry, BSOD, BIOS Update, Networking elements.
Virtualization: Hyper-V / VMware
AD/AAD/HAADJ/MDM/Intune, Virtual Desktops, Remote Gateways, DHCP, DNS, TLS, SSL
Hardware: Installation & configuring of multi-OS, Peripherals, Components, Drivers, Troubleshooting and Installation
Strong Troubleshooting and problem-solving skills, handling multi-tenant activities.
Knowledge of ITIL Foundation

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Mandatory Skills: Windows Server Admin .

Experience: 3-5 Years .

The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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