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ADMINISTRATOR L3
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End User Support Experience o Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
o Excellent Customer management skill,
o Good in oral and written communication
o Self- Driven and result oriented.
o Really passionate about the work
o Takes proactive ownership and works with sense of urgency
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Hardware Troubleshooting and Repair o Skilled in desk side support for Installing & L2 level troubleshooting of Operating Systems,o L2 level experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessorieso Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites Operating System & Software o Expert in desk side support for Installing & troubleshooting Operating Systems (Windows / MAC/Linux OS)o Experience with Anti-spyware and Anti-virus software.o Deep dive analysis of OS and application issues including antivirus or otherso Good knowledge in configuration & troubleshooting of Apple machines /mobile devices Tools & Process o Knowledge and experience on Service requests, incident, problem management and change process,o Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality
Experience: 3-5 Years .
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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