Administrator of Statewide Operations

Position Overview

Subject to management approval, serves as the Administrator of Statewide Operations for the Family and Community Resource Centers (FCRC). Plans, organizes, develops, implements and manages policies, procedures and processes for the Statewide Processing Centers (SPC), Alton Regional Call Center and Bureau of Customer and Support Services. Develops and implements program policies and procedures in accordance with State and Federal regulations to meet the Division’s goals and objectives; performs responsible administrative duties in the management, development, evaluation and control of the statutes, rules, regulations and program requirements related to the above offices. Plans, develops and provides oversight and direction to new and existing division initiatives that are related to the administration of the Cash, SNAP and Medical Assistance programs as it relates to the above offices; ensures reporting requirements to federal partners are completed timely and properly. Represents on behalf of the Division of Family & Community Services (DFCS) as spokesperson at local, state, and national organizations and task forces giving presentations, interpreting and explaining Department of Human Services (DHS) program policy, initiatives and mandates. Formulates operational policy and procedural proposals and directs any modification for coordination with statewide implications. Communications with Executive level staff regarding progress, approaches and issues related to goals and initiatives as well as the Bureau of Integrated Eligibility Systems (IES) Support to ensure technical barriers are reduced that impact productivity. Serves as a full line supervisor to lower level staff; travels in the performance of duties.

Essential Functions

• Serves as the Administrator of Statewide Operations.
• Attends on-site meetings with operational staff to analyze current service delivery systems, recommends approaches and implements changes.
• Ensures federal and state program plans and amendments, corrective actions, etc. are completed timely and accurately.
• Serves as full-line supervisor.
• Communicates with Executive level staff regarding progress, approaches and issues related to goals and initiatives as well as the Bureau of IES Support to ensure technical barriers are reduced that impact productivity.
• Travels to represent the Division as spokesperson at local, state and national organizations and task forces giving presentations, interpreting and explaining program initiatives and interpreting program policy and mandates; presents information, delivers presentations and speaks on behalf of DFCS.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires skill, knowledge, and mental development equivalent to completion of four (4) years college with course work in a human services, social work, sociology, psychology, public health, ethics, or cultural competency field.
• Requires prior experience equivalent to four (4) years progressively responsible administrative experience working with public assistance service programs for a health or human services organization.

Preferred Qualifications

• Three (3) years of professional experience planning, organizing, developing, implementing and managing policies, procedures and processes for public assistance services such as cash, food and medical assistance programs.
• Two (2) years of professional experience analyzing current public assistance service delivery systems, recommending approaches and implementing change.
• Two (2) years of professional experience managing federal and state program plans and amendments, corrective actions, etc. for public assistance services.
• Three (3) years of professional experience utilizing social casework methods, techniques and principles, including reviewing and evaluating casework activities and completing performance evaluations.
• Two (2) years of professional experience communicating with executive level staff regarding progress, approaches and issues related to program goals, initiatives, and technical productivity barriers.
• Four (4) years of professional experience in a public assistance eligibility system, such as Integrated Eligibility Systems (IES).

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.