ADMISSION COUNSELLOR/ TELECALLER

Counselor Responsibilities (Student Support & Guidance)

• Academic/Emotional Support: Listening to student problems (academic, social, emotional) and suggesting solutions.
• Guidance: Helping students with career goals, peer pressure, and stress management.
• Parental Involvement: Engaging parents in intervention plans and student development.
• Intervention: Mediating misunderstandings and facilitating positive student-teacher relationships.
• Progress Monitoring: Reviewing student reports and recommending support.

Combined Role Skills & Focus

• Communication: Excellent verbal skills, active listening, and building rapport.
• Empathy & Patience: Handling sensitive situations with care and a non-judgmental attitude.
• Sales & Service: Balancing persuasive calls for enrollment with supportive counseling.
• Adaptability: Adjusting communication style for different people and situations.

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• Outbound/Inbound Calling: Contacting potential students for admission inquiries and providing program details.
• Lead Conversion: Following up with leads, explaining benefits, and guiding them to enroll.
• Information Provider: Explaining courses, fees, application processes, and career paths.
• Database Management: Maintaining records of student interactions and updating CRM systems.
• Target Achievement: Working towards daily/monthly enrollment targets.
• Promotional Activities: Coordinating webinars or events for student engagement.

Job Type: Full-time

Pay: ₹12,706.64 - ₹35,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person