Admission Officer - Dha Lhr

Job Title: Admission Officer

Location: 444 Q DHA Phase 2 Lahore

Overview:

We are seeking dedicated and customer-focused Admission Officers to join our admissions team. In this role, you will be responsible for guiding prospective students through the admissions process, ensuring a positive experience, and helping them make informed decisions about their education.

Key Responsibilities:

• Manage inbound and outbound calls to assist prospective students with their inquiries and provide information about admission requirements, programs, and application procedures.
• Offer personalized assistance throughout the application process, including reviewing application materials and providing guidance on necessary documentation.
• Share accurate and comprehensive information regarding academic programs, campus resources, and financial aid options to prospective students and their families.
• Conduct follow-ups with applicants to ensure timely completion of applications and to address any outstanding questions or concerns.
• Enter and maintain accurate applicant data in the CRM system, ensuring that all information is up to date and securely stored.
• Provide exceptional customer service by actively listening to applicants’ needs, resolving issues, and maintaining a professional demeanor in all interactions.

Requirements:

• High school diploma or equivalent; a college degree is preferred.
• Previous experience in admissions, call center, or customer service roles is highly desirable.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Strong interpersonal skills and the ability to build rapport with diverse audiences, including students, parents, and educational staff.
• Patience and professionalism in handling inquiries and addressing concerns from prospective students.
• Basic computer skills and proficiency in using CRM software for data management and reporting.
• Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.

Job Type: Full-time

Job Types: Full-time, Fresher

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person