Admissions Advisor

Description:

The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce.

This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program.

Core Responsibilities

• Contact prospective students via phone, text, and email.
• Guide students through the enrollment process from initial inquiry to enrollment completion.
• Clearly explain program details, scheduling, and requirements.
• Maintain consistent follow-up with all assigned leads.
• Track all activity and updates in Salesforce.
• Ensure all enrollment documentation is completed accurately and on time.
• Support students through enrollment to ensure a smooth and complete process.

Daily Activity Expectations (Non-Negotiable)

• Manage inbound calls from prospective students effectively
• Maintain active communication with all assigned leads daily.
• Complete same-day follow-up on all new leads.
• Maintain consistent outreach across phone, text, and email.
• Keep Salesforce fully updated with all interactions.

Weekly Performance Expectations

• Maintain a consistent pipeline of active leads.
• Ensure no lead goes without follow-up.
• Progress leads through the enrollment funnel (contact - appointment - enrollment).
• Maintain accurate and complete data in Salesforce.
• Key Performance Indicators (KPIs)

Other Daily Duties:

• Open and close the branch each day.
• Maintain a clean, organized, and professional environment for students and visitors.
• Ensure classroom laptops, technology, and remote-learning systems are functioning properly before classes begin.
• Support classroom operations so instructors and students can focus on learning.
• Greet walk-in students and visitors and answer basic questions.
• Connect prospective students with the Admissions Advisor team when needed.
• Complete administrative and clerical tasks assigned by corporate leadership.
• Assist with compliance paperwork, reporting, and recordkeeping.
• Test phone systems, website links, and student-facing processes when requested.
• Track tasks, updates, and branch issues accurately and on time.
• Escalate equipment, facility, or operational concerns to the appropriate department.
• Support a professional and welcoming campus environment.

Activity Metrics

• Call handle time
• Follow-up consistency and effectiveness
• Number of outbound communications

Conversion Metrics

• Transfer to enrollment rate
• Appointment to enrollment rate
• Total enrollments per week/month

Quality Metrics

• Accuracy of Salesforce data
• Enrollment compliance (documents, payment, status)
• Student readiness and proper placement

Performance & Compensation Structure

• Compensation includes base pay and commission based on enrolled students.
• Recruited students are eligible for commission once payment requirements are met.
• Referred students are compensated at a separate flat rate.
• Commission is calculated monthly based on Salesforce data and enrollment eligibility.
• Enrollment must meet all compliance and documentation requirements to qualify.
• Only active and valid enrollments count toward commission.

Accountability Standards

• All activity must be documented in Salesforce.
• Incomplete or inaccurate records may result in loss of commission eligibility.
• Failure to follow up with leads will directly impact performance evaluation.
• Consistent underperformance in activity or conversions may result in corrective action.

Preferred Qualifications

• Experience in enrollment, admissions, or inside sales.
• Experience working in a remote or call center environment.

What This Role Drives

• Daily lead conversion
• Enrollment volume
• Revenue generation
• Pipeline efficiency
• Data integrity in Salesforce

Requirements:

• Experience in customer service, sales, or call center environment preferred.
• Strong communication skills with the ability to build rapport quickly.
• Ability to work in a remote environment and manage time effectively.
• Proficiency in Salesforce, Outlook, and communication platforms.
• Strong organizational skills and attention to detail.