Admissions Specialist I

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

The Admissions Specialist analyzes complex criteria to make decisions for academic admissibility. This position must demonstrate professionalism at all times, as a front-facing representation of the University.

Issue Admissions Decisions for Incoming and Returning Students (65%) -
Evaluate student files, to include test scores and other supporting documents, to determine admissibility to the institution.
Enter student data into the computerized database.
Maintain data integrity.
Use multiple information systems to evaluate and process student files.

Serves Students and Family Members, Facutly, and Other Staff with Outstanding Customer Service (35%) -
Communicate with potential students regarding admission and enrollment into the University.
Collaborate with recruitment, advisement, and other internal entities to ensure seamless transition through the enrollment phases.
Provide campus tours to prospective students, as needed.
Perform related duties as assigned.

Educational Requirements
High school diploma/GED and four years of higher education enrollment experience: or a combination of education and directly related experience.

Required Experience
Previous customer service experience.
Technical aptitude and experience with databases and information systems.

Other Preferred Qualifications
Knowledge of college policies and procedures
Knowledge and skill in the use of the Banner database, imaging system, and CRM system
Skill in the provision of customer service to applicants and students

Knowledge of customer service skills
Skill in organizing and prioritizing work demands.
Skill in time management
Skill in use of computers.
Ability to work in a dynamic fast-paced environment.
Ability to work with minimum supervision.
Ability to understand and adhere to institutional, USG, and national policies, procedures, and best practices.
Excellent written and verbal communication skills.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Middle Georgia State University is committed to ensuring a safe learning environment that supports the dignity of all members of the University community. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Middle Georgia State University. Pursuant to Board of Regents Policy Section 6.6 , federal and state laws and regulations, and our vision, mission, and values, Middle Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.