Job Description
The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Join us and Make an Impact.
Responsibilities
Key responsibilities (tasks / duties)
People
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Provide strategic Leadership to a multi-disciplined team consisting of an FSM & SOL plus Service, Projects & Support specialists dealing with complex technical equipment and a highly sophisticated range of products and services.
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Ensure the organization achieves its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the A360 environment.
Business
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Accurate planning and forecasting of business performance.
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Aggressively deploying growth initiatives.
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Partner with Project Automation and Advanced Solutions Business LOBs.
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Work with the Sales team to drive additional orders and develop / capitalize on business opportunities.
Operations
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Work with the Field Service Manager & Service Operations Leader to develop and establish an operational plan to provide the path for the operational processes i.e. Applicable CRM and SAP.
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Communication with the Customer in accordance with a contract specific Communications Plan (supported by Stakeholder Analysis and RASCI).
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Support the Service team in resolving incidents and troubleshooting of problems (including an escalation process for the customer).
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Review system performance metrics and plan / manage accordingly.
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Oversee all major upgrades and migrations.
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Work within Customer’s change management process.
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Serve as approver of all significant change requests.
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Include an operational risk / benefit assessment for all significant changes (including a Risk Management Plan).
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Participate in all pre-outage planning meetings and support all On-Process Migrations.
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Review and advise the site on all project activities affecting the control system
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Ensure documentation is updated.
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Support the Field Service Manager & Service Operations Leader in developing and communicating training needs that would improve system performance or reliability (including Training Needs Analysis, Training Plan and Competency Matrix for Honeywell & Customer team members).
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Manage third party underpinning contracts to ensure cost effective, appropriate quality and timely performance.
Quality
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Partner with the FSM to manage the close out of corrective actions (internal and external) by identifying the root causes and updating procedures to reflect improved ways of working.
Safety
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Ensure compliance with a contract specific HSE Plan
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Ensure that all required safety standards are understood and measured for full Honeywell compliance throughout the service business.
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Be a spokesman for Honeywell’s safety culture and promote safety always.
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MEASUREMENTS AND REPORTING
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Partnering with the FSM on Orders, Revenue, Profit, Cash and Past Dues
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Customer: Customer satisfaction
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Safety: Defined HPS safety metrics
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Operational: A360 Balanced Scorecard, MOS and labor & delivery plan agreed metrics
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Required SkillS
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Demonstrated technical management and leadership abilities. (Conceptualise, develop, and execute)
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Finance – understanding of Profit & Loss statements.
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Experience in Service and Project Management methodologies.
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Knowledge of appropriate Business, Engineering, Field and Supply Chain principles.
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Excellent Communication skills – oral, written and presentation. (Norway and English)
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Broad knowledge of Honeywell products and their applications thereof.
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Negotiation and conflict management skills.
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Honeywell service applications. (Applicable CRM and SAP)
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required behaviours
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8 Honeywell Behaviours (General default requirement)
Special Focus Needs To Be Adhered For The Following
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Be a Zealot for Growth (Solve problems and see the world through the customer’s eyes)
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Go Beyond (Over deliver on commitments)
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Inspire Greatness (Empower, develop, and set high expectations of teams, peers, and others.)
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Required Qualifications and / or Experience
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A Degree in engineering or relevant job experience preferred.
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5-10 years in an industrial environment
Qualifications
We Offer:
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The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
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Group medical insurance plan life.
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Paid annual leave and time off work.
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A culture that fosters inclusion, diversity and innovation.
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Market specific training and on-going personal development.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.