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Advanced Technical Support Storage Engineer
Job Expired
General Information
Req #
WD00096828
Career area:
Information Technology
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, April 10, 2026
Working time:
Full-time
Additional Locations:
- United States of America
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
As a Senior Storage Engineer for Premier Advance Technical Support - Storage, you will be providing support to enterprise customers, using Lenovo ThinkSystem DE,DM, DG, and DS storage products under Lenovo’s portfolio, in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
Basic Qualifications:
- Education - Bachelors Degree in Computer Science, Engineering or related field
- 5 years of experience in technical support
Additional Qualifications:
- Storage Experience with Block, File, Object Storage and Page (NVMe)
- Experience with DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems
- Experience with Storage ONTAP and ONCOMMAND OS functions
- Setting up and Managing Volumes, LUNs, groups
- Tiering,Thin Provisioning, Deduplication, Replication, Snapshots, Snap Mirroring, Compression, use of Storage Encryption.
- High availability pairs and failover
- Multi Storage Node clustering
- Experience with RAID and DDP groups
- Topology Management (experience installing, using, and debugging)
- Full DD/FW, OS stack from the Severs, Switches, Storage including Multipath and failover driver and configurations.
- Must have experience with DE/DM storage systems such as Data ONTAP, Clustered Data ONTAP / ONCOMMAND Storage Manager
- Fiber Channel
- iSCSI
- Ethernet
- NVMe over FC,over Fabric, SAS-SCSI (RAID /SAS HBA), RDMA
- VLAN and WWN management
- Linux (RHEL, SuSE)
- VMware, vSAN (VASA, VVols)
- Windows Server OS
- CIFS, iSCSI, and NFS use and debugging
- Set up and install multipath drivers
- Experience with Kubernetes is a plus but not required
- Storage OS experience
- SANtricity, SVC, Rest API, CLI use is a plus
- Experience in writing documentation, and procedures
- The use of Python and other scripting and automation tools is a plus
- Working with End customers, Partners, Field Engineers, and Service support personnel
- Proven experience in Debugging Storage issues and in tuning for performance.
- Good communication skills in presenting issues and the proposed solutions.
- Demonstrable experience in any three of the following infrastructure technologies:
- Enterprise Storage, including Software-defined Storage (ThinkSystem DE/DM/DG Systems)
- Virtualization (ESXi, vCloud Director, vRealize, vSAN)
- Hybrid Cloud Technologies like (AWS and Azure) is a Plus
- All-Flash Storage
- Software-defined and Object Storage
- Data Protection technologies
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
- Overall Work experience in storage technical domain.
- Experience in Storage technologies and integrations
- Willingness to work in a 24/7 shift environment using the Follow-The-Sun support model.
- On-call rotation for weekends and holidays.
- Storage certifications (NCTA, NCDA, NCIE) Preferred
This role offers the flexibility to be home-based anywhere in the United States. If you're near our Chicago or Raleigh offices, we follow a friendly hybrid model with three days a week in the office—great for collaboration and connection!
The base salary range budgeted for this position is $110,000 to $125,000. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com.
In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/14/2026 – this applies to both internal and external candidates
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
- United States of America
- United States of America
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