Advisement & Support Center Navigator

Job Responsibilities

The Advisement & Support Center Navigator will respond to inquiries from students, faculty, and other campus administrators; maintain standards of confidentiality and privacy in accordance with the college, FERPA, student records, and any other protected documentation. Other tasks include updating program materials, managing calendars, scheduling meetings and events, preparing, and maintaining meeting minutes. Greet visitors, answer, and route phone calls to serve the needs of students, academic advising staff, and faculty; maintain and organize college registration lab; assist with maintaining office supplies and equipment. Assist with student registration; provide information to students regarding scheduling and advising; and assists students to find appropriate resources at the college. Train students on how to navigate the student portal and other myCCTC resources. Provide outreach to students using email, phone, video, or in-person meetings. Use relevant college resources and refer students to services based on individual student needs. Work with the Advisement & Support Center staff to promote guidelines and information on academic programs. Support recruiting, enrollment, and retention events; facilitate outreach activities at outreach campuses. Evening and weekend hours may be required.

Minimum and Additional Requirements

Associate degree or higher. Experience in higher education working with students. Ability to travel to additional CCTC locations. Evening and weekend hours may be required.