Advisor - Ground Handling

Main Objectives

Responsible for advising, guiding, and supporting the Operations Division in strengthening performance across Terminal Services, Airside Operations, OCC&OTP, and the FBO departments. The role exists to review and challenge current practices, address performance gaps, and introduce best-in-class solutions aligned with strategic objectives. By enhancing operational discipline, compliance, efficiency, and service excellence, the function ensures that the Operations Division delivers safe, reliable, and customer-focused outcomes, contributing to BAS’s overall success.

Main Duties

• Evaluate operational performance across Terminal Services, Airside Operations, OCC & OTP, and FBO, identifying systemic weaknesses and recurring challenges to ensure issues are addressed promptly and divisional efficiency is strengthened.
• Advise on strategic operational plans and divisional priorities, ensuring integration of terminal, airside, OCC&OTP, and FBO functions to optimize service delivery, resource utilization, and customer satisfaction.
• Oversee compliance reviews across all covered areas, ensuring adherence to international standards, regulatory requirements, and company policies to safeguard operations, protect the organization, and uphold its reputation.
• Provide expert guidance on performance measurement frameworks, reviewing on-time performance, service standards, incident reporting, and VIP/FBO handling metrics to enable data-driven decisions and continuous improvement.
• Support and strengthen leadership capability within the division, mentoring managers and supervisors, instilling accountability, and promoting a results-driven culture to build a high-performing operations leadership team.
• Advise on budgetary discipline and cost optimization, reviewing divisional spending patterns across terminal, airside, OCC&OTP, and FBO to ensure financial efficiency while maintaining service and safety standards.
• Enhance collaboration with stakeholders, strengthening relationships with airlines, airport authorities, regulatory bodies, and VIP/FBO customers to ensure alignment, smooth operations, and business continuity.
• Recommend and oversee operational improvement initiatives, introducing best practices, new technologies, and process enhancements across all covered areas to elevate operational standards, safety, and customer experience.
• Comply with Company's and airport authorities’ health, safety & security requirements.
• Carries out other similar or related duties as directed by the management.

Minimum Requirements

Education:

• Bachelor’s Degree in Aviation Management, Engineering, Business Administration, or equivalent.
• Master’s Degree is preferred.

Experience:

• Minimum 15 years’ progressive experience in airport/airline operations, including exposure to terminal services, airside operations, OCC, and FBO.

Other Essential Requirements:

• Strong knowledge of international aviation regulations, safety standards, and airport management practices.
• Demonstrated ability to turn around underperforming operations and drive organizational change.
• Exceptional problem-solving, analytical, and strategic advisory skills.
• Strong communication, influencing, and stakeholder management skills.
• High integrity, resilience, and ability to operate in high-pressure environments.