Advocacy Operations Associate, Advocacy Operations

The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success.

Responsibilities:

• Follows SOP or manager's instructions and ensures tasks are quality compliant
• Contributes to project improvement ideas, if applicable
• Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
• Proactively raises issues/alarms to manager or stakeholders
• Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
• Maintains records of day-to-day work by updating trackers or workflow tools
• Meets predetermined and assigned productivity targets and quality standards.