AFC Technician

JOB PURPOSE:

To conduct preventive and corrective maintenance of Automatic Fare Collection (AFC) systems and equipment—including Gates, TOMS, TVMs, LCUs, and SCUs—ensuring equipment functionality, minimizing downtime, and maintaining operational efficiency across Cairo Metro Line 3 stations. The role includes performing diagnostics, servicing mechanical and electrical components, supporting subcontractor performance, and maintaining service records.

RESPONSIBILITIES/DUTIES

Maintenance Operations

• Perform preventive and corrective maintenance on AFC systems and components such as gates, ticketing machines, and local control units.
• Assist AFC supervisors in executing scheduled maintenance tasks across assigned stations.
• Perform on-site fault diagnostics and replace or repair defective parts to restore system functionality.
• Respond promptly to mechanical or system failures, ensuring timely restoration of services.

Technical Support & Equipment Handling

• Use and maintain maintenance tools, test devices, and calibration equipment in accordance with standards.
• Ensure tools and spare parts are available, properly stored, and in good working condition.
• Interpret blueprints and technical diagrams to assist with troubleshooting and repair tasks.
• Service mechanical components and ensure precise adjustments during repairs.

Subcontractor Supervision

• Supervise and guide subcontractors to ensure adherence to preventive maintenance schedules and quality standards.
• Monitor subcontractor activities and report any deviations or concerns to the supervisor.

Documentation & Inventory

• Maintain accurate service logs, fault reports, and spare parts usage records.
• Support in maintaining stock levels and initiating supply requests as necessary.
• Ensure proper housekeeping and organization of maintenance workspaces.

Safety & Compliance

• Follow health and safety regulations and ensure compliance with organizational standards and applicable laws.
• Support environmental and safety initiatives and report potential hazards to the Executive Maintenance team.
• Ensure maintenance activities are carried out in accordance with appliance safety standards.

General Support

• Assist with budget-related inputs as required.
• Perform other duties as assigned, contributing to the overall effectiveness of the maintenance operations.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• High school diploma or equivalent; vocational certification in electrical, mechanical, or electro-mechanical fields.
• Ability to read and interpret technical blueprints and maintenance documentation.
• Physically capable of performing manual tasks in a time-sensitive environment.

KNOWLEDGE:

• General understanding of electrical, mechanical, and AFC systems.
• Familiarity with maintenance procedures, tools, and diagnostic equipment.
• Awareness of AFC systems and components is preferred.

EXPERIENCE:

• 3-5 years of experience in AFC system maintenance, electro-mechanical servicing, or a similar technical field.
• Proven hands-on experience as a maintenance technician is preferred.

DESIRED BEHAVIORS & EXPERIENCES

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• High attention to detail and safety consciousness.
• Initiative and adaptability in dynamic operational environments.
• Strong problem-solving and troubleshooting capabilities.