After-Hours Support – 1st Shift

Role Summary:
Provides after-hours operational support to ensure continuity of services outside standard business hours.

Key Responsibilities:

• Monitor and respond to after-hours requests
• Manage and route work orders appropriately
• Escalate urgent issues per defined procedures
• Ensure accurate logging and handoff to day teams
• Maintain service continuity during evening hours

Qualifications:

• Experience in operations or support roles
• Ability to work independently during after-hours
• Strong judgment and escalation skills

Job Type: Full-time

Pay: Rs90,000.00 - Rs120,000.00 per month

Application Question(s):

• Can you rate your Communication skill
• Your working experience in US Market

Education:

• Bachelor's (Preferred)

Experience:

• After-Hours Support – 1st Shift: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person