After Sales Engineer

Position : After-Sales Engineer

We are seeking an After-Sales Engineer to join our Customer Service / Support team. In this role, you will lead a technician team within production units or in the field, executing product maintenance processes, transforming parts and raw materials into complete control units, troubleshooting technical issues, and ensuring a safe and organized workspace.

Key Responsibilities:

• Provide expert technical support for troubleshooting and resolving issues with RMU and MV Switchgears.
• Perform modification jobs as per site requirements and prepare red-line/mark-up drawings for final as-built copies.
• Support Head-End System integrations with utility management platforms such as NARI and Schneider.
• Serve as the primary post-sale contact for customers, ensuring timely and accurate resolutions.
• Conduct training sessions for clients and technicians on operation, troubleshooting, and maintenance of metering systems.
• Manage and resolve customer complaints to maintain satisfaction and trust.
• Ensure after-sales services comply with company standards, industry regulations, and safety protocols.
• Stay updated on emerging technologies, industry trends, and regulatory requirements in metering systems.

Requirements:

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field.
• Fresh experience in after-sales service, preferably in electricity or water metering industries.
• Hands-on experience with NB-IoT, 2G, 4G, or other IoT communication protocols is an advantage.
• Proficiency in diagnosing and repairing metering hardware and software.
• Familiarity with Head-End Systems like NARI, Schneider, or similar platforms.
• Experience with firmware updates and troubleshooting communication networks.

Working Environment:

• Field visits, office environment, and repair areas.
• Medium physical or mental risk associated with tasks.

If you are passionate about technical support, customer engagement, and ensuring smooth operation of metering systems, we invite you to apply and grow your career with Abunayyan Group.