After-Sales Engineer

After-Sales Engineer – RMU & MV Switchgear

We are looking for a motivated After-Sales Engineer to join our Customer Service team. The role focuses on providing technical after-sales support for RMU, MV Switchgear, and metering systems, ensuring high customer satisfaction and compliance with quality and safety standards.

Key Responsibilities

Technical Support

• Provide technical support and troubleshooting for RMU and MV Switchgear.
• Perform maintenance, modification, and repair activities based on site requirements.
• Prepare red-line / mark-up drawings and support final as-built documentation.
• Support Head-End System (HES) integration with utility management platforms.
• Perform firmware updates and troubleshoot communication networks.

Customer Engagement

• Act as the primary point of contact for customers after product delivery.
• Conduct training sessions for customers and technicians on system operation and maintenance.
• Manage and resolve customer complaints to ensure customer satisfaction.

Compliance & Safety

• Ensure after-sales activities comply with company standards, industry regulations, and safety procedures.
• Maintain a safe and clean work environment during field and workshop activities.
• Stay updated on industry technologies and regulatory requirements.

Job Requirements

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field.
• Fresh or early-career experience in after-sales service is preferred.
• Experience with NB-IoT, IoT, 2G, or 4G communication technologies is an advantage.
• Knowledge of diagnosing and repairing metering hardware and software.
• Familiarity with Head-End Systems (HES).
• Willingness to work in field, office, and repair environments.
• Strong troubleshooting, communication, and customer service skills.